M
MELLISHA
1 reviews | Active since Sept 2021
15 Jan 2025, 08:31
Marara Pharmacy - worst experience
So we were unilaterally switched to this pharmacy by Bonitas. I've been trying to make contact with them since December and there's absolutely no feedback. My next round of chronic meds are due soon and I have no idea if I will get them. Looking at all the complaints you guys cannot cope and have not been delivering meds to many people. I'm guessing I'm next in line. Please don't come on this platform and apologise, all I want is a call to arrange my next delivery. If you cannot cope, then notify Bonitas.
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Marara Pharmacy's replyOfficial
16 Jan 2025, 11:13 Dear Mellisha,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience you’ve experienced, and we understand the frustration of not receiving timely updates or medication.
Please know that we take your situation seriously, and your feedback is being escalated.
We’ve noted that you’re awaiting for an arrangement of your next delivery of medication, and we will prioritize your request to ensure it is handled as swiftly as possible. We understand your request for a direct call, and our team will be in touch shortly to arrange your next delivery.
We’re actively working on addressing these concerns and improve the service. In the meantime, we encourage you to contact our support team directly at *** so that we can look into your specific case and provide any immediate assistance.
Your health is our top priority, and we’re committed to resolving this for you.
Thank you for your patience.
Regards, Marara Customer Experience team.
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience you’ve experienced, and we understand the frustration of not receiving timely updates or medication.
Please know that we take your situation seriously, and your feedback is being escalated.
We’ve noted that you’re awaiting for an arrangement of your next delivery of medication, and we will prioritize your request to ensure it is handled as swiftly as possible. We understand your request for a direct call, and our team will be in touch shortly to arrange your next delivery.
We’re actively working on addressing these concerns and improve the service. In the meantime, we encourage you to contact our support team directly at *** so that we can look into your specific case and provide any immediate assistance.
Your health is our top priority, and we’re committed to resolving this for you.
Thank you for your patience.
Regards, Marara Customer Experience team.
Marara Pharmacy's reply16 Jan 2025, 11:13
Official
Dear Mellisha,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience you’ve experienced, and we understand the frustration of not receiving timely updates or medication.
Please know that we take your situation seriously, and your feedback is being escalated.
We’ve noted that you’re awaiting for an arrangement of your next delivery of medication, and we will prioritize your request to ensure it is handled as swiftly as possible. We understand your request for a direct call, and our team will be in touch shortly to arrange your next delivery.
We’re actively working on addressing these concerns and improve the service. In the meantime, we encourage you to contact our support team directly at *** so that we can look into your specific case and provide any immediate assistance.
Your health is our top priority, and we’re committed to resolving this for you.
Thank you for your patience.
Regards, Marara Customer Experience team.
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience you’ve experienced, and we understand the frustration of not receiving timely updates or medication.
Please know that we take your situation seriously, and your feedback is being escalated.
We’ve noted that you’re awaiting for an arrangement of your next delivery of medication, and we will prioritize your request to ensure it is handled as swiftly as possible. We understand your request for a direct call, and our team will be in touch shortly to arrange your next delivery.
We’re actively working on addressing these concerns and improve the service. In the meantime, we encourage you to contact our support team directly at *** so that we can look into your specific case and provide any immediate assistance.
Your health is our top priority, and we’re committed to resolving this for you.
Thank you for your patience.
Regards, Marara Customer Experience team.