Marara Pharmacy - USELESS
Their website allows you to download the prescriptions, then nothing. My downloads were done 25the Feb. No confirmation that they have received the prescriptions. I've tried looking on the website to see if my prescriptions have been received, but I keep on getting asked to download them. I've tried phoning them - I could hold on until next year as they just keep you on hold.
I've emailed them on numerous occasions and all I get back is -
Dear Sender, Thank you for your enquiry. For GEMS Members: Kindly send all prescriptions to *** Member enquiries relating to deliveries of medications must be sent to ***
For Bonitas Members: Kindly send all prescriptions and enquiries to *** This will ensure that your enquiry is correctly routed and attended to timeously.
Kind regards, Marara Pharmacy
THIS MEANS NOTHING TO ME AND THE STATING " CORRECTLY ROUTED AND TIMEOUSLY" - definitely not this year.
I phoned Bonita's and they say they have had numerous complaints about Marara Pharmacy, well then, why deal with them, if they know there is a problem.
Watsapp are a waste of time as well.
I thought Pharmacy Direct service was terrible, but Marara Pharmacy proves to be far worse.
Thank you for bringing this to our attention, and I sincerely apologize for the frustration you’ve experienced. I can completely understand how disappointing it must be to encounter these issues with both the website and the communication channels.
Please allow me to assure you that your concerns are being taken seriously. I am personally looking into the matter to ensure that your prescriptions are processed correctly and that any delays are addressed. I also understand that the repeated messages you’ve received have not been helpful, and I apologize for the lack of clarity.
Thank you for your patience, and I promise to work hard to resolve this promptly.
Please feel free to reach out if you have any further concerns, and I will keep you updated on the progress.
Regards
Marara Customer Experience team
Thank you for bringing this to our attention, and I sincerely apologize for the frustration you’ve experienced. I can completely understand how disappointing it must be to encounter these issues with both the website and the communication channels.
Please allow me to assure you that your concerns are being taken seriously. I am personally looking into the matter to ensure that your prescriptions are processed correctly and that any delays are addressed. I also understand that the repeated messages you’ve received have not been helpful, and I apologize for the lack of clarity.
Thank you for your patience, and I promise to work hard to resolve this promptly.
Please feel free to reach out if you have any further concerns, and I will keep you updated on the progress.
Regards
Marara Customer Experience team