BG
Benine G
1 reviews | Active since Feb 2025
16 Feb 2025, 19:29
Marara Pharmacy - USELESS
USELESS!!! ***********!!! Shame on you for your service - can’t complain about service because there is none!!! *****ic individuals at the call centre - can’t even speak or understand basic English and lack any telephone etiquette!!!! They dispense one chronic med at a time - who pays for the courier fees? Their website is beyond PATHETIC!!! You simply can’t track or trace your script… They don’t acknowledge receipt of your script… They are incapable of contacting you if they don’t have your chronic meds, they simply don’t send it!!! My God Bonitas, what were you thinking when dragging us away from Pharmacy Direct😡
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Marara Pharmacy's replyOfficial
20 Feb 2025, 13:29 Dear Benine G,
Thank you for reaching out to us, and we deeply regret that you’ve had such a frustrating experience. We completely understand your concerns, and we apologize for any inconvenience caused. Providing excellent service is a priority for us, and it’s clear we fell short in your case.
We sincerely regret the communication and service issues you’ve mentioned, especially regarding your chronic medication delivery. Please rest assured that your feedback has been taken seriously, and we are actively working to address the concerns with our call center and system to ensure better support and smoother service.
We truly value your business and are committed to improving your experience with us. We also understand the importance of reliable, timely service, and we are working hard to prevent such issues in the future.
Thank you again for your patience, and please don’t hesitate to reach out with any further questions or concerns on ***.
We are here to help.
Regards, Marara Customer Experience team.
Thank you for reaching out to us, and we deeply regret that you’ve had such a frustrating experience. We completely understand your concerns, and we apologize for any inconvenience caused. Providing excellent service is a priority for us, and it’s clear we fell short in your case.
We sincerely regret the communication and service issues you’ve mentioned, especially regarding your chronic medication delivery. Please rest assured that your feedback has been taken seriously, and we are actively working to address the concerns with our call center and system to ensure better support and smoother service.
We truly value your business and are committed to improving your experience with us. We also understand the importance of reliable, timely service, and we are working hard to prevent such issues in the future.
Thank you again for your patience, and please don’t hesitate to reach out with any further questions or concerns on ***.
We are here to help.
Regards, Marara Customer Experience team.
Marara Pharmacy's reply20 Feb 2025, 13:29
Official
Dear Benine G,
Thank you for reaching out to us, and we deeply regret that you’ve had such a frustrating experience. We completely understand your concerns, and we apologize for any inconvenience caused. Providing excellent service is a priority for us, and it’s clear we fell short in your case.
We sincerely regret the communication and service issues you’ve mentioned, especially regarding your chronic medication delivery. Please rest assured that your feedback has been taken seriously, and we are actively working to address the concerns with our call center and system to ensure better support and smoother service.
We truly value your business and are committed to improving your experience with us. We also understand the importance of reliable, timely service, and we are working hard to prevent such issues in the future.
Thank you again for your patience, and please don’t hesitate to reach out with any further questions or concerns on ***.
We are here to help.
Regards, Marara Customer Experience team.
Thank you for reaching out to us, and we deeply regret that you’ve had such a frustrating experience. We completely understand your concerns, and we apologize for any inconvenience caused. Providing excellent service is a priority for us, and it’s clear we fell short in your case.
We sincerely regret the communication and service issues you’ve mentioned, especially regarding your chronic medication delivery. Please rest assured that your feedback has been taken seriously, and we are actively working to address the concerns with our call center and system to ensure better support and smoother service.
We truly value your business and are committed to improving your experience with us. We also understand the importance of reliable, timely service, and we are working hard to prevent such issues in the future.
Thank you again for your patience, and please don’t hesitate to reach out with any further questions or concerns on ***.
We are here to help.
Regards, Marara Customer Experience team.