JO
Jennifer O'Neill
1 reviews | Active since Sept 2024
07 Mar 2025, 08:34
Marara Pharmacy- The worst service!
Really the worst experience. They dispatched 2 packs each of my 3 chronic meds, in January. Then 1 was increased in strength, they sent 1 pack of that. In January! I have run out! You cannot speak to anyone. They don't answer phones, or emails. But they do claim from your Medical aid!
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Replies (1)
Marara Pharmacy's replyOfficial
07 Mar 2025, 16:38Dear Jennifer O'neill
Thank you for taking the time to share your experience, and I sincerely apologize for the frustration and inconvenience you’ve encountered. I completely understand how important it is to receive your medication on time, especially for chronic conditions, and I regret that we have not met your expectations.
I acknowledge the issues you’ve raised regarding the dispatch of your medications, the increase in strength for one of your medications, and the difficulty you’ve had in reaching us. This is certainly not the level of service we strive to provide, and I sincerely apologize for the inconvenience caused.
Please know that I am escalating this matter to ensure it is resolved as quickly as possible. I would like to personally assist you in arranging the correct medication delivery and address any outstanding concerns.
Once again, I apologize for the inconvenience, and thank you for your patience and understanding as we work to resolve this
Regards, Marara Customer Experience team.
Thank you for taking the time to share your experience, and I sincerely apologize for the frustration and inconvenience you’ve encountered. I completely understand how important it is to receive your medication on time, especially for chronic conditions, and I regret that we have not met your expectations.
I acknowledge the issues you’ve raised regarding the dispatch of your medications, the increase in strength for one of your medications, and the difficulty you’ve had in reaching us. This is certainly not the level of service we strive to provide, and I sincerely apologize for the inconvenience caused.
Please know that I am escalating this matter to ensure it is resolved as quickly as possible. I would like to personally assist you in arranging the correct medication delivery and address any outstanding concerns.
Once again, I apologize for the inconvenience, and thank you for your patience and understanding as we work to resolve this
Regards, Marara Customer Experience team.
Marara Pharmacy's reply07 Mar 2025, 16:38
Official
Dear Jennifer O'neill
Thank you for taking the time to share your experience, and I sincerely apologize for the frustration and inconvenience you’ve encountered. I completely understand how important it is to receive your medication on time, especially for chronic conditions, and I regret that we have not met your expectations.
I acknowledge the issues you’ve raised regarding the dispatch of your medications, the increase in strength for one of your medications, and the difficulty you’ve had in reaching us. This is certainly not the level of service we strive to provide, and I sincerely apologize for the inconvenience caused.
Please know that I am escalating this matter to ensure it is resolved as quickly as possible. I would like to personally assist you in arranging the correct medication delivery and address any outstanding concerns.
Once again, I apologize for the inconvenience, and thank you for your patience and understanding as we work to resolve this
Regards, Marara Customer Experience team.
Thank you for taking the time to share your experience, and I sincerely apologize for the frustration and inconvenience you’ve encountered. I completely understand how important it is to receive your medication on time, especially for chronic conditions, and I regret that we have not met your expectations.
I acknowledge the issues you’ve raised regarding the dispatch of your medications, the increase in strength for one of your medications, and the difficulty you’ve had in reaching us. This is certainly not the level of service we strive to provide, and I sincerely apologize for the inconvenience caused.
Please know that I am escalating this matter to ensure it is resolved as quickly as possible. I would like to personally assist you in arranging the correct medication delivery and address any outstanding concerns.
Once again, I apologize for the inconvenience, and thank you for your patience and understanding as we work to resolve this
Regards, Marara Customer Experience team.