JK
Jenny-lee Kleynhans
1 reviews | Active since Mar 2025
27 Mar 2025, 15:04
Marara Pharmacy the worst decision Bonitas Medical Aid made
This is the worst decision that Bonita's could have made to move our Primary option over from Pharmacy Direct that worked to the most useless pharmacy Marara Pharmacy that i have been waiting for my sons Chronic Asthma pumps over a month and i have been phoning every day holding on over 20 minutes on the phone and they will contact me back and they don't.
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Marara Pharmacy's replyOfficial
28 Mar 2025, 09:53Dear Jenny-lee K,
Thank you for reaching out to us. We deeply apologize for the frustration and inconvenience you’ve experienced regarding your son’s chronic asthma medication.
We understand the importance of receiving medications on time, especially for chronic conditions, and we are genuinely sorry for the delays and the poor communication you've encountered.
We understand the importance of receiving medications on time, especially for chronic conditions, and we are genuinely sorry for the delays and the poor communication you've encountered.
Please know that this is not the level of service we aim to provide, and we truly value your feedback. I have escalated your case to our team for immediate attention. We will investigate why your medication has been delayed and why you haven’t received a follow-up as promised.
Additionally, we will review our processes to ensure that no other patients face the same issues in the future.
Additionally, we will review our processes to ensure that no other patients face the same issues in the future.
I will ensure that your son's medication is prioritized.
Once again, we apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply28 Mar 2025, 09:53
Official
Dear Jenny-lee K,
Thank you for reaching out to us. We deeply apologize for the frustration and inconvenience you’ve experienced regarding your son’s chronic asthma medication.
We understand the importance of receiving medications on time, especially for chronic conditions, and we are genuinely sorry for the delays and the poor communication you've encountered.
We understand the importance of receiving medications on time, especially for chronic conditions, and we are genuinely sorry for the delays and the poor communication you've encountered.
Please know that this is not the level of service we aim to provide, and we truly value your feedback. I have escalated your case to our team for immediate attention. We will investigate why your medication has been delayed and why you haven’t received a follow-up as promised.
Additionally, we will review our processes to ensure that no other patients face the same issues in the future.
Additionally, we will review our processes to ensure that no other patients face the same issues in the future.
I will ensure that your son's medication is prioritized.
Once again, we apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
Regards,
Marara Customer Experience team.