MS
Martha S
1 reviews | Active since Jun 2024
13 Mar 2025, 16:29
Marara Pharmacy poor service
They deserve no star. Marara Pharmacy doesn't care about us. You mostly don't get an operator and if you do, you will hear only promises no delivery for a whole month. Pharmacy Direct was way better. If you sent prescription, do so 2 months in advance to receive your meds on time.
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Marara Pharmacy's replyOfficial
18 Mar 2025, 12:58Dear Martha S,
We sincerely apologize for the inconvenience you've experienced with our service.
Your feedback is very important to us, and we understand your frustration regarding the delays and lack of communication. We are truly sorry for the poor experience you've had.
We are currently reviewing our processes to ensure that situations like this are avoided in the future. We strive to provide timely and efficient service, and we regret that we did not meet your expectations on this occasion.
If there is anything further we can do to assist with your current prescription or resolve any outstanding issues, please do not hesitate to contact us directly. Your satisfaction is our priority, and we would like to make things right.
Thank you for bringing this matter to our attention.
Regards,
Marara Customer Experience team.
We sincerely apologize for the inconvenience you've experienced with our service.
Your feedback is very important to us, and we understand your frustration regarding the delays and lack of communication. We are truly sorry for the poor experience you've had.
We are currently reviewing our processes to ensure that situations like this are avoided in the future. We strive to provide timely and efficient service, and we regret that we did not meet your expectations on this occasion.
If there is anything further we can do to assist with your current prescription or resolve any outstanding issues, please do not hesitate to contact us directly. Your satisfaction is our priority, and we would like to make things right.
Thank you for bringing this matter to our attention.
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply18 Mar 2025, 12:58
Official
Dear Martha S,
We sincerely apologize for the inconvenience you've experienced with our service.
Your feedback is very important to us, and we understand your frustration regarding the delays and lack of communication. We are truly sorry for the poor experience you've had.
We are currently reviewing our processes to ensure that situations like this are avoided in the future. We strive to provide timely and efficient service, and we regret that we did not meet your expectations on this occasion.
If there is anything further we can do to assist with your current prescription or resolve any outstanding issues, please do not hesitate to contact us directly. Your satisfaction is our priority, and we would like to make things right.
Thank you for bringing this matter to our attention.
Regards,
Marara Customer Experience team.
We sincerely apologize for the inconvenience you've experienced with our service.
Your feedback is very important to us, and we understand your frustration regarding the delays and lack of communication. We are truly sorry for the poor experience you've had.
We are currently reviewing our processes to ensure that situations like this are avoided in the future. We strive to provide timely and efficient service, and we regret that we did not meet your expectations on this occasion.
If there is anything further we can do to assist with your current prescription or resolve any outstanding issues, please do not hesitate to contact us directly. Your satisfaction is our priority, and we would like to make things right.
Thank you for bringing this matter to our attention.
Regards,
Marara Customer Experience team.