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Zandile Y

1 reviews | Active since Jul 2023

26 Jul 2023, 23:31

Marara Pharmacy Phathetic very Bad service

This is a very pathetic pharmacy courier,we used to get our medication through Medifast we have never defaulted on our medication just because we didn't receive our medication on time,in May I defaulted for 2 weeks because Marara Pharmacy could not deliver the medication to the patient, really GEMS has failed us with this Marara,we take chronic medication we must take medication everyday but you end up defaulting because they didn't deliver, the annoying part is when you call them they will keep on referring you from this person to the other , even after contacting them and my doctor also contacting for the whole week i only received my medication after 7days, my colleagues also are complaining with same problem ,to tell the honest truth this MARARA PHARMACY IS GAMBLING WITH OUR LIFE'S!! I have received 2 packs of medication on the 16th of July and believed that i have received all my chronic medication, today to my surprise when I open both boxes it's duplicate of the same medication and the other medication is not there, meaning I'm defaulting again because the other medication is missing, medipost was the best. They deserve 0 rating.

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Replies (1)
Marara Pharmacy
Marara Pharmacy's reply28 Jul 2023, 17:07
Official
 Dear Zandile Y I hope this message finds you well.  I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the pathetic service you recently experienced. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused.  We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service.  To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation.  Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation.  Regards, Marara Customer Experience team.