KH
Karen H
1 reviews | Active since Sept 2024
10 Mar 2025, 12:28
Marara Pharmacy pathetic service
My mother used to get her medication from Pharmacy Direct as per agreement with Bonitas. Medication now comes from Marara Pharmacy and what a disaster! Marara pharmacy doesnt respond to emails nor do they answer phone calls on their customer care line ***. My mom's chronic medication hasnt been dispensed for 2 weeks now, after they confirmed that they have received the script (blood pressure and heart medication). Pathetic service indeed.
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Marara Pharmacy's replyOfficial
11 Mar 2025, 14:34Dear Karen H,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration this has caused both you and your mother. We understand how important it is to receive timely medication, especially for chronic conditions, and we deeply regret that our service has not met your expectations.
We acknowledge the difficulty you’ve encountered with communication, and we are investigating the issues with our customer care line and email responses. Please rest assured that this is not the standard of service we strive to provide.
In the meantime, we are escalating the matter to ensure that your mother’s medication is dispensed as a priority. We will also follow up to confirm that her blood pressure and heart medication are ready for collection or delivery as soon as possible.
Once again, we apologize for the disruption to your service. We value your trust and are working to resolve this situation as quickly as possible.
Thank you for your understanding and patience.
Regards, Marara Customer Experience team.
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration this has caused both you and your mother. We understand how important it is to receive timely medication, especially for chronic conditions, and we deeply regret that our service has not met your expectations.
We acknowledge the difficulty you’ve encountered with communication, and we are investigating the issues with our customer care line and email responses. Please rest assured that this is not the standard of service we strive to provide.
In the meantime, we are escalating the matter to ensure that your mother’s medication is dispensed as a priority. We will also follow up to confirm that her blood pressure and heart medication are ready for collection or delivery as soon as possible.
Once again, we apologize for the disruption to your service. We value your trust and are working to resolve this situation as quickly as possible.
Thank you for your understanding and patience.
Regards, Marara Customer Experience team.
Marara Pharmacy's reply11 Mar 2025, 14:34
Official
Dear Karen H,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration this has caused both you and your mother. We understand how important it is to receive timely medication, especially for chronic conditions, and we deeply regret that our service has not met your expectations.
We acknowledge the difficulty you’ve encountered with communication, and we are investigating the issues with our customer care line and email responses. Please rest assured that this is not the standard of service we strive to provide.
In the meantime, we are escalating the matter to ensure that your mother’s medication is dispensed as a priority. We will also follow up to confirm that her blood pressure and heart medication are ready for collection or delivery as soon as possible.
Once again, we apologize for the disruption to your service. We value your trust and are working to resolve this situation as quickly as possible.
Thank you for your understanding and patience.
Regards, Marara Customer Experience team.
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration this has caused both you and your mother. We understand how important it is to receive timely medication, especially for chronic conditions, and we deeply regret that our service has not met your expectations.
We acknowledge the difficulty you’ve encountered with communication, and we are investigating the issues with our customer care line and email responses. Please rest assured that this is not the standard of service we strive to provide.
In the meantime, we are escalating the matter to ensure that your mother’s medication is dispensed as a priority. We will also follow up to confirm that her blood pressure and heart medication are ready for collection or delivery as soon as possible.
Once again, we apologize for the disruption to your service. We value your trust and are working to resolve this situation as quickly as possible.
Thank you for your understanding and patience.
Regards, Marara Customer Experience team.