FS
Faith S
1 reviews | Active since Sept 2024
26 Sept 2024, 11:15
Marara Pharmacy offers the worst service
If I could give a minus star I would, the people that work here don't know their mandate as they put people's lives at risk. I wish GEMS can go back Medipost as I stayed for a week without my medication and they don't even know what customer service is
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Replies (1)Marara Pharmacy's replyOfficial
27 Sept 2024, 12:07Dear Faith S I hope this message finds you well. I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the short delivery of medication you have received. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused. We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service. To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation. Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation. Regards, Marara Customer Experience team.
Marara Pharmacy's reply27 Sept 2024, 12:07
Official
Dear Faith S I hope this message finds you well. I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the short delivery of medication you have received. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused. We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service. To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation. Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation. Regards, Marara Customer Experience team.
