ME
Michelle E
1 reviews | Active since Jun 2017
26 May 2025, 08:39
MARARA PHARMACY - NOT DELIVERING MEDS ON TIME
This is by far the worst service i have received from an online Pharmacy. They claim medication and then no delivery. The last time i received medication was 33 days ago. So i am now without my chronic medication. If I could choose I would insist that Pharmacy Direct be the pharmacy for Bonitas.
they do not reply or come back to a person.
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Replies (1)
Marara Pharmacy's replyOfficial
26 May 2025, 16:06Dear Michelle E,
Thank you for your feedback, and please accept our sincere apologies for the delay in delivering your chronic medication and for the lack of communication from our side.We understand how vital it is to receive your medication on time, especially when managing a chronic condition.
We are very sorry that you have been left without your treatment, and we acknowledge the frustration and disruption this has caused.
Your concerns have been escalated to our management team, and we are currently investigating the reason for the delay in your delivery.
A team member will reach out to you directly to confirm your medication requirements and ensure that your delivery is prioritized immediately.
We are also taking steps to strengthen our communication processes to ensure that no member is left without updates or support.
We appreciate your feedback and the opportunity to address and correct this issue.
Once again, we sincerely apologize for the inconvenience and thank you for bringing this to our attention.
Regards
Marara Customer Experience Team
Thank you for your feedback, and please accept our sincere apologies for the delay in delivering your chronic medication and for the lack of communication from our side.We understand how vital it is to receive your medication on time, especially when managing a chronic condition.
We are very sorry that you have been left without your treatment, and we acknowledge the frustration and disruption this has caused.
Your concerns have been escalated to our management team, and we are currently investigating the reason for the delay in your delivery.
A team member will reach out to you directly to confirm your medication requirements and ensure that your delivery is prioritized immediately.
We are also taking steps to strengthen our communication processes to ensure that no member is left without updates or support.
We appreciate your feedback and the opportunity to address and correct this issue.
Once again, we sincerely apologize for the inconvenience and thank you for bringing this to our attention.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply26 May 2025, 16:06
Official
Dear Michelle E,
Thank you for your feedback, and please accept our sincere apologies for the delay in delivering your chronic medication and for the lack of communication from our side.We understand how vital it is to receive your medication on time, especially when managing a chronic condition.
We are very sorry that you have been left without your treatment, and we acknowledge the frustration and disruption this has caused.
Your concerns have been escalated to our management team, and we are currently investigating the reason for the delay in your delivery.
A team member will reach out to you directly to confirm your medication requirements and ensure that your delivery is prioritized immediately.
We are also taking steps to strengthen our communication processes to ensure that no member is left without updates or support.
We appreciate your feedback and the opportunity to address and correct this issue.
Once again, we sincerely apologize for the inconvenience and thank you for bringing this to our attention.
Regards
Marara Customer Experience Team
Thank you for your feedback, and please accept our sincere apologies for the delay in delivering your chronic medication and for the lack of communication from our side.We understand how vital it is to receive your medication on time, especially when managing a chronic condition.
We are very sorry that you have been left without your treatment, and we acknowledge the frustration and disruption this has caused.
Your concerns have been escalated to our management team, and we are currently investigating the reason for the delay in your delivery.
A team member will reach out to you directly to confirm your medication requirements and ensure that your delivery is prioritized immediately.
We are also taking steps to strengthen our communication processes to ensure that no member is left without updates or support.
We appreciate your feedback and the opportunity to address and correct this issue.
Once again, we sincerely apologize for the inconvenience and thank you for bringing this to our attention.
Regards
Marara Customer Experience Team