1 reviews | Active since Aug 2014
Marara Pharmacy is ******* unless pharmacy ever!
The worst pharmacy ever!! Firstly I am ****ed off at Bonitas for moving away from Pharmacy Direct, without actually asking its members. I sent my script to Marara pharmacy on the 16 Jan 2025 todate I have had no feedback or have not even received my medication! I had to go and get the meds from another pharmacy and had to pay a huge co pay ( of which I want a refund from Bonitas for this incompetence!) I am even ****ed off with Bonitas, cause had Bonitas not changed there would not be any issues! Anyways I emailed again on the 18th and still no answer. I emailed again last week and guess what? Still no ****** answer! Dont even bother with the whats up number either, as that is just as pathetic! And emailing Bonitas is just a waste of time, they never respond as I am still waiting for the network list for Boncap, that I requested a month ago.They are both absolutely useless, bone idle, lazy, *********** bunch of idiots. BONITAS NEEDS TO CATCH A WAKE UP AND GO BACK TO PHARMACY DIRECT!
Thank you for sharing your concerns, and we sincerely apologize for the frustration you've experienced. We completely understand how important it is to receive prompt service, especially when it comes to something as essential as your medication.
We are truly sorry for the delay in processing your prescription and for the lack of communication from our side. This is certainly not the experience we aim to provide. Your feedback is invaluable, and we are investigating the matter to ensure this does not happen again in the future.
Regarding the additional cost incurred due to the delay, we encourage you to reach out to Bonitas directly to discuss the possibility of a refund, as we understand this situation has caused significant inconvenience. In the meantime, we are here to assist you with any further questions or concerns you may have about your prescriptions.
Once again, we apologize for the inconvenience and appreciate your understanding as we work to resolve this.
Regards, Marara Customer Experience team.
Thank you for sharing your concerns, and we sincerely apologize for the frustration you've experienced. We completely understand how important it is to receive prompt service, especially when it comes to something as essential as your medication.
We are truly sorry for the delay in processing your prescription and for the lack of communication from our side. This is certainly not the experience we aim to provide. Your feedback is invaluable, and we are investigating the matter to ensure this does not happen again in the future.
Regarding the additional cost incurred due to the delay, we encourage you to reach out to Bonitas directly to discuss the possibility of a refund, as we understand this situation has caused significant inconvenience. In the meantime, we are here to assist you with any further questions or concerns you may have about your prescriptions.
Once again, we apologize for the inconvenience and appreciate your understanding as we work to resolve this.
Regards, Marara Customer Experience team.