CG
Chrilize G
1 reviews | Active since Aug 2025
14 Aug 2025, 10:45
Marara Pharmacy is the worst - Bonitas do something please
Bonitas is using Marara Pharmacy as their Chronic medication pharmacy to dispense and deliver medication, they moved over in January 2025. This is the worst pharmacy I have ever have to deal with. Every month I have to phone them to ask when will my medication be delivered, I have writter numerous emails, made how many requests that this medication cannot be taken late, every month they claim it on time but then takes a week and a half to deliver. Bonitas for what your members are paying a month for medical aid the least you can do is have a proffesional provider.
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Marara Pharmacy's replyOfficial
15 Aug 2025, 16:30Dear Chrilize Gouws,
Thank you for your message and for bringing your concerns to our attention.
I would like to sincerely apologize for the inconvenience and distress caused by the delays in the delivery of your chronic medication. We fully understand how critical it is for chronic treatment.
Please be assured that I have escalated this matter to the relevant department for investigation. We are committed to resolving your immediate concern and working towards a long-term solution to ensure this issue does not persist.
Once again, I truly regret the frustration and inconvenience this has caused. We appreciate your patience and understanding as we work to resolve the matter.
Regards
Marara Customer Experience Team
Thank you for your message and for bringing your concerns to our attention.
I would like to sincerely apologize for the inconvenience and distress caused by the delays in the delivery of your chronic medication. We fully understand how critical it is for chronic treatment.
Please be assured that I have escalated this matter to the relevant department for investigation. We are committed to resolving your immediate concern and working towards a long-term solution to ensure this issue does not persist.
Once again, I truly regret the frustration and inconvenience this has caused. We appreciate your patience and understanding as we work to resolve the matter.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply15 Aug 2025, 16:30
Official
Dear Chrilize Gouws,
Thank you for your message and for bringing your concerns to our attention.
I would like to sincerely apologize for the inconvenience and distress caused by the delays in the delivery of your chronic medication. We fully understand how critical it is for chronic treatment.
Please be assured that I have escalated this matter to the relevant department for investigation. We are committed to resolving your immediate concern and working towards a long-term solution to ensure this issue does not persist.
Once again, I truly regret the frustration and inconvenience this has caused. We appreciate your patience and understanding as we work to resolve the matter.
Regards
Marara Customer Experience Team
Thank you for your message and for bringing your concerns to our attention.
I would like to sincerely apologize for the inconvenience and distress caused by the delays in the delivery of your chronic medication. We fully understand how critical it is for chronic treatment.
Please be assured that I have escalated this matter to the relevant department for investigation. We are committed to resolving your immediate concern and working towards a long-term solution to ensure this issue does not persist.
Once again, I truly regret the frustration and inconvenience this has caused. We appreciate your patience and understanding as we work to resolve the matter.
Regards
Marara Customer Experience Team