MK
Mohamed K
1 reviews | Active since Jun 2023
21 Jun 2023, 09:13
Marara Pharmacy Irresponsible to members of Gems for chronic medication delivery
Gems medical aid scheme has taken a incorrect decision to apoint Marara pharmacy to dispatch chronic medication to their members. 21 days have passed and I have not received my chronic medication. Very poor service,irresponsible service provider. Playing with human life is a serious matter. I pray That Marara Pharmacy up there service to chronic members or Gems to appoint a alternative chronic Pharmacy. Trust this problem will be attended to ASAP and a solution is reached quickly. Not to have a ongoing delay of Chronic medication month to month.
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Marara Pharmacy's replyOfficial
02 Aug 2023, 15:26Dear Mohamed Hussain K
I hope this message finds you well.
I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the service you recently experienced. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused.
We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service.
To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation.
Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation.
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply02 Aug 2023, 15:26
Official
Dear Mohamed Hussain K
I hope this message finds you well.
I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the service you recently experienced. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused.
We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service.
To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation.
Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation.
Regards,
Marara Customer Experience team.