1 reviews | Active since Aug 2019
Marara Pharmacy from 2025 - Eish - I don't know
We are on Bonitas and were forced to make use of Pharmacy Direct for our Chronic Medicine to avoid co-payments of 40%. No I am using them and just when we started understanding each other we are informed that from 2025 we will be forced again to make use of Marara Pharmacy to avoid 30% co-payments. And after reading the reviews on Marara Pharmacy I am already having heart palpitations just to think that I will have to start the fight from the start again with Marara Pharmacy. It is like a lot of these fellow concerned citizens have mentioned that we are putting our lives in Medical Aids and Pharmacies hands and you get the worst service ever. I will definitely with the sight of first troubles or poor service delivery from Marara Pharmacy complain to the Council for medical schemes. I don't see why we should be forced to use certain GP's, Specialists and Pharmacies to avoid ridiculous co-payments and suffer the stress and exhaustion of just receiving all our meds in time. Yes I can understand if I have been identified as someone that is misusing the system / benefits, but really, that is why most of our citizens cancel medical aid cover, don't continue with chronic treatment and some die because we cannot afford the ridiculous monthly premiums for the worst service ever. It is concerning that Marara Pharmacy cannot take the time to even personally answer and attend to the Bad Reviews but know how to copy and paste messages and just changing the Names. I am already in two ways about this whole shift from Pharmacy Direct to Marara Pharmacy.
Thank you for reaching out and sharing your thoughts. We truly understand your frustration and concern about being required to switch to Marara Pharmacy for your chronic medication, especially after having built a relationship with Pharmacy Direct.
We also recognize the anxiety that the prospect of service disruption can cause, and we genuinely regret that you are feeling this way.
At Marara Pharmacy, we strive to provide a high level of service to all our patients, and we deeply regret that our reputation has been impacted by previous experiences. We are committed to improving our processes and addressing any issues promptly. We want to assure you that we take your concerns seriously and will do everything possible to ensure a seamless and efficient transition for your chronic medication needs.
If there are any specific issues you’ve encountered in the past with service or medication delivery, please don’t hesitate to share them with us directly on ***. Our team is dedicated to resolving any problems you may face, and we will personally oversee your case to ensure that you receive the best care and attention.
We understand the challenges that come with medical aid systems, and we aim to make your experience with us as smooth and stress-free as possible. We are also continuously working on improving our customer support, including responding to reviews in a timely and personalized manner, so we truly appreciate your feedback.
Please contact us directly should you have any questions or require assistance with the transition, and we will make sure to provide the support you deserve.
We value your trust in us and look forward to the opportunity to serve you better.
Regards, Marara Customer Experience team.
Thank you for reaching out and sharing your thoughts. We truly understand your frustration and concern about being required to switch to Marara Pharmacy for your chronic medication, especially after having built a relationship with Pharmacy Direct.
We also recognize the anxiety that the prospect of service disruption can cause, and we genuinely regret that you are feeling this way.
At Marara Pharmacy, we strive to provide a high level of service to all our patients, and we deeply regret that our reputation has been impacted by previous experiences. We are committed to improving our processes and addressing any issues promptly. We want to assure you that we take your concerns seriously and will do everything possible to ensure a seamless and efficient transition for your chronic medication needs.
If there are any specific issues you’ve encountered in the past with service or medication delivery, please don’t hesitate to share them with us directly on ***. Our team is dedicated to resolving any problems you may face, and we will personally oversee your case to ensure that you receive the best care and attention.
We understand the challenges that come with medical aid systems, and we aim to make your experience with us as smooth and stress-free as possible. We are also continuously working on improving our customer support, including responding to reviews in a timely and personalized manner, so we truly appreciate your feedback.
Please contact us directly should you have any questions or require assistance with the transition, and we will make sure to provide the support you deserve.
We value your trust in us and look forward to the opportunity to serve you better.
Regards, Marara Customer Experience team.