1 reviews | Active since Feb 2025
Marara Pharmacy first impressions
My mother has Multiple Sclerosis. She needs her chronic medication without fail. Marara Pharmacy has only decided to process the request on the very last date that she has medication available to her. Even after paying the co-payment on the same day, they did not proceed to process the request until 2 days later. It is now Friday and the medication has not yet been delivered. The process has only started. Absolutely pathetic processing and care given to patients who need their medical needs fulfilled without interruption.
They possibly won't even deliver on the weekend due to the final date being EOD Monday. This is their first impression after we were moved over from Pharmacy Direct by the medical aid. I cannot believe that all of the medical distribution services are equally as pathetic.
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. We would like to discuss this further to ensure we fully understand your concerns and can provide a satisfactory resolution. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. We would like to discuss this further to ensure we fully understand your concerns and can provide a satisfactory resolution. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team