MR
Matamela R
1 reviews | Active since Apr 2025
10 Dec 2025, 07:12
Marara Pharmacy extremely BAD service
Marara Pharmacy have got extremely bad service. They don't deliver medication on time and it's a struggle for every month. I have been waiting for my medication for 2 weeks now and they have already claim from Bonitas medical aid. They are intentional about killing us as patients by not delivering our medication on time. On the Organisation that I work for everyone is waiting for the prescription to expire and stop using this pharmacy. I still don't understand why Bonitas medical aid still continue to use them as a service provider??¿??????
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Marara Pharmacy's replyOfficial
10 Dec 2025, 13:25Dear Matamela Raphalalani
Thank you for sharing your concerns. We are truly sorry to hear about the delays you’ve experienced and the frustration this has caused. This is not the level of service we aim to provide, and we take your feedback very seriously.
We understand how important timely medication delivery is, and we are committed to correcting this issue and restoring your confidence in our service.
One of our consultants will be in touch with you shortly.
Best regards
Marara Customer Experience Team
Thank you for sharing your concerns. We are truly sorry to hear about the delays you’ve experienced and the frustration this has caused. This is not the level of service we aim to provide, and we take your feedback very seriously.
We understand how important timely medication delivery is, and we are committed to correcting this issue and restoring your confidence in our service.
One of our consultants will be in touch with you shortly.
Best regards
Marara Customer Experience Team
Marara Pharmacy's reply10 Dec 2025, 13:25
Official
Dear Matamela Raphalalani
Thank you for sharing your concerns. We are truly sorry to hear about the delays you’ve experienced and the frustration this has caused. This is not the level of service we aim to provide, and we take your feedback very seriously.
We understand how important timely medication delivery is, and we are committed to correcting this issue and restoring your confidence in our service.
One of our consultants will be in touch with you shortly.
Best regards
Marara Customer Experience Team
Thank you for sharing your concerns. We are truly sorry to hear about the delays you’ve experienced and the frustration this has caused. This is not the level of service we aim to provide, and we take your feedback very seriously.
We understand how important timely medication delivery is, and we are committed to correcting this issue and restoring your confidence in our service.
One of our consultants will be in touch with you shortly.
Best regards
Marara Customer Experience Team