Marara Pharmacy, definitely not the pharmacy of choice

Absolutely shocking service. As a Bonitas member I have been forced to get my medication from Marara Pharmacy if I do not want to have a co - payment of 40%. If I had a choice I would definitely use another pharmacy, but My family all have chronic conditions. If I don't call Marara Pharmacy to check on the medication it never gets sent. Every month I spend about an hour, per call on the phone with them. This month I had to call 4 times, meaning 4 hours. First they claim my medication, but don't sent it. Then on the second script they dispensed the incorrect medication. What do we do when chronic medication runs out? When I asked them this they just said sorry, the courier can only deliver after the easter weekend. Now it is after the easter weekend and still no sign of my medication and in addition to that they have dispensed the incorrect item on my medical aid. I had paid for the items on Thursday already and now it see that it has only been processed today, despite them assuring me that they received my payment and everything would be delivered today