MR
Magdalena R

1 reviews | Active since May 2025

29 May 2025, 13:58

MARARA PHARMACY

I have started using this pharmacy because my medical aid says so. Firstly my first script was incorrect some of my medication was not sent. so I decided to go back to Pharmacy Direct because of their efficiency on time all the time, but the co-payments became too much to pay so I went back to MARARA. LOW AND BEHOLD MY MEDICATION IS INCORRECT AND THE NEED FOR MY EYEDROPS WAS SO URGENT AND I GET THE THE WRONG DROPS FOR MY EYE. THE PEOPLE WORKING THERE ARE REALLY SO INEFFICIENT. THEY DONT READ THE SCRIPT PROPLY. I AM NOW HAW TO GO OUT OF MY WAY THE BUT THE CORRECT EYEDROPS. THIS IS THE WORST PHARMACY THAT I HAD TO DEAL WITH. I WILL NEVER RECOMEND THEM TO ANYONE.

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Replies (1)
Marara Pharmacy
Marara Pharmacy's reply29 May 2025, 15:27
Official
Good day Ms Ramlall,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding. 

Best regards 
Marara Customer Experience Team