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1 reviews | Active since May 2016

20 Sept 2023, 15:05

MARARA PHARMACY - BUNCH OF ************* !!!

I had a tripple heart-attack on 28 MAY 2023.

On 01 MAY 2023 you already billed for chronic medication and then again in MAY 2023 and AGAIN in JUNE 2023 - NONE OF THESE WERE EVER DELIVERED !!!

Only after I have complained NUMEROUS times did you deliver ONE SINGLE batch in JULY 2023.

After that, you have been billing GEMS for ANOTHER batch in JULY 2023, AUGUST 2023 and SEPTEMBER 2023 - WHICH ALSO WERE NEVER DELIVERED !!!!

I keep getting SMS's stating you will be in contact - BUT NEVER DO !!!

This means that you have billed GEMS for 4 (FOUR) batches and NEVER delivered ANYTHING !!!!

And to top it all - you have the AUDACITY to charge me CO-PAYMENTS because you billed more than the medical aid rate ????

I HAVE NOT HAD ANY MEDICATION FOR THE PAST 2.5 MONTHS ---- SHOULD I DIE BECAUSE OF YOUR INCOMPETENCE, BE SURE THAT MY HUSBAND AND CHILDREN WILL SUE THE *******. OUT OF YOU and GEMS !!!!!!!

YOU ARE A BUNCH OF ************* AND ARE PLAYING A DANGEROUS GAME WITH OUR LIVES !!!!!!!

This is the type of FD-UP service being delivered to the public by a BEE (BLACK-OWNED) company. All about *********.I.N.G. from everyone and NO delivery !!!!!!!!

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Replies (1)
Marara Pharmacy
Marara Pharmacy's reply26 Sept 2023, 16:00
Official
 Dear Salome M I hope this message finds you well.  I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the service you experienced. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused.  We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service.  To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation.  Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation.  Regards, Marara Customer Experience team.