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Sibongile N

1 reviews | Active since Nov 2018

26 Jun 2023, 05:46

Marara Pharmacy and Gems are the worst

For over 3 years I have been receiving my chronic meds from Medipost and I had no complaints. Well in May 2023 I emailed them my repeat prescription as usual and waited for the delivery. After a while I called and was informed that the meds are now going to be delivered by Marara Pharmacy. That’s where my hell sstarted! I called Marara and told them that I had 2 days left of meds and I needed to take those meds daily, well they said my matter will be escalated (the term that they used) and that I will receive my meds the next day, which Went and passed with 2 weeks, I had to go to clicks pharmacy to buy emergency meds. I called Gems and Marara and I was given bull**** stories and o clear indication why I was changed from Medipost to Marara. After sometime I received an SMS from a courier company that the meds will be delivered in the next 48 to 72 hours, 72 hours came and passed while on the courier company website parcel tracking it showed that the parcel was delivered to me. After waiting I finally got the package, Lord behold it was wrong medication but with all my details on the box. To say I hate Gems and Marara Pharmacy would be an understatement! From now on I will be collecting my meds from my local pharmacy or else I will die.

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Replies (1)
Marara Pharmacy
Marara Pharmacy's reply02 Aug 2023, 11:20
Official
 Dear Sibongile N I hope this message finds you well.  I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the service you recently experienced. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused.  We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service.  To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation.  Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation.  Regards, Marara Customer Experience team.