nN
natachadonaldson N
1 reviews | Active since Feb 2017
07 Feb 2025, 09:10
Marara pharmacy and bonitas medical aid
Waiting 2 weeks for chronic medication, when you call them they tell you we sorry but will try and sort your chronic medication out. WHY is bonitas forcing us to use this Pharmacy? is one of the directors the owner of Marara Pharmacy ? We need our medication do we take meds because we feel like it or is it so we can survive. Bonitas Need to WAKE UP
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Marara Pharmacy's replyOfficial
10 Feb 2025, 22:42Dear Natacha K,
Thank you for reaching out and expressing your concerns. We truly understand the frustration you're experiencing with the delay in receiving your chronic medication. We know that your medication is crucial for your health and well-being, and we want to assure you that this is not the standard of service we strive to provide.
We are actively working on resolving the issue of your medication as quickly as possible. We apologize for any inconvenience caused by this delay and the communication from the pharmacy.
To address your question about why Bonitas has partnered with Marara Pharmacy, please be assured that our goal is always to provide accessible and reliable healthcare services for all members. We understand your concerns and want to clarify that Bonitas does not have ownership or direct involvement with Marara Pharmacy. However, we will be investigating your concerns further to ensure that we can improve this experience for you.
We do not take your health needs lightly. Please rest assured that we are actively looking into your situation and will make sure your chronic medication is prioritized. Your health is important to us, and we value your feedback as it helps us improve.
We sincerely apologize for the inconvenience you have faced.
Regards,
Marara Customer Experience team.
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply10 Feb 2025, 22:42
Official
Dear Natacha K,
Thank you for reaching out and expressing your concerns. We truly understand the frustration you're experiencing with the delay in receiving your chronic medication. We know that your medication is crucial for your health and well-being, and we want to assure you that this is not the standard of service we strive to provide.
We are actively working on resolving the issue of your medication as quickly as possible. We apologize for any inconvenience caused by this delay and the communication from the pharmacy.
To address your question about why Bonitas has partnered with Marara Pharmacy, please be assured that our goal is always to provide accessible and reliable healthcare services for all members. We understand your concerns and want to clarify that Bonitas does not have ownership or direct involvement with Marara Pharmacy. However, we will be investigating your concerns further to ensure that we can improve this experience for you.
We do not take your health needs lightly. Please rest assured that we are actively looking into your situation and will make sure your chronic medication is prioritized. Your health is important to us, and we value your feedback as it helps us improve.
We sincerely apologize for the inconvenience you have faced.
Regards,
Marara Customer Experience team.
Regards,
Marara Customer Experience team.