MR
Magdalena R
1 reviews | Active since May 2025
02 Jun 2025, 13:07
Marara Pharmacy
After telling them i did not receive the correct medication on 28 June 2025 today the 2 June i called to check if they sent my medication I'm told they don't have it in stock of the eye drops that i urgently need. What kind of pharmacy is this and why does our medical keep quite knowing what bad service they giving to to their members. I am totally in shock at this service.
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Marara Pharmacy's replyOfficial
03 Jun 2025, 13:10Dear Magdalena R,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and distress caused by the delay and the incorrect supply of your medication.It is deeply concerning to hear that you were not informed about the stock availability of your urgently needed eye drops, especially after your initial report on 28 May.
We understand how critical timely access to medication is, and this delay is not in line with the standard of service we strive to provide.
Please rest assured that we are urgently investigating this matter to understand what went wrong and to ensure that it is resolved as quickly as possible. We are also reviewing our communication processes to prevent similar situations from occurring in the future.
We value your feedback and appreciate your patience.
Once again, we apologize for the poor experience and thank you for giving us the opportunity to make things right.
Kind regards,
Marara Customer Care Team
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and distress caused by the delay and the incorrect supply of your medication.It is deeply concerning to hear that you were not informed about the stock availability of your urgently needed eye drops, especially after your initial report on 28 May.
We understand how critical timely access to medication is, and this delay is not in line with the standard of service we strive to provide.
Please rest assured that we are urgently investigating this matter to understand what went wrong and to ensure that it is resolved as quickly as possible. We are also reviewing our communication processes to prevent similar situations from occurring in the future.
We value your feedback and appreciate your patience.
Once again, we apologize for the poor experience and thank you for giving us the opportunity to make things right.
Kind regards,
Marara Customer Care Team
Marara Pharmacy's reply03 Jun 2025, 13:10
Official
Dear Magdalena R,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and distress caused by the delay and the incorrect supply of your medication.It is deeply concerning to hear that you were not informed about the stock availability of your urgently needed eye drops, especially after your initial report on 28 May.
We understand how critical timely access to medication is, and this delay is not in line with the standard of service we strive to provide.
Please rest assured that we are urgently investigating this matter to understand what went wrong and to ensure that it is resolved as quickly as possible. We are also reviewing our communication processes to prevent similar situations from occurring in the future.
We value your feedback and appreciate your patience.
Once again, we apologize for the poor experience and thank you for giving us the opportunity to make things right.
Kind regards,
Marara Customer Care Team
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and distress caused by the delay and the incorrect supply of your medication.It is deeply concerning to hear that you were not informed about the stock availability of your urgently needed eye drops, especially after your initial report on 28 May.
We understand how critical timely access to medication is, and this delay is not in line with the standard of service we strive to provide.
Please rest assured that we are urgently investigating this matter to understand what went wrong and to ensure that it is resolved as quickly as possible. We are also reviewing our communication processes to prevent similar situations from occurring in the future.
We value your feedback and appreciate your patience.
Once again, we apologize for the poor experience and thank you for giving us the opportunity to make things right.
Kind regards,
Marara Customer Care Team