RH
Rush H
1 reviews | Active since Jun 2019
27 Feb 2025, 10:20
Marara pharmacy- Absolutely USELESS!!!
Absolutely useless. the medication script was sent on the 19 February 2025, and my Dad is still without his meds to date the 27 February 2025, and the telephone lines are just as useless. Several email follow up were made, with one response on the 21 February 2025, indicating that delivery will be made with 48 hours. Yeah right!!!
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Marara Pharmacy's replyOfficial
27 Feb 2025, 14:08Dear Rashika H,
Thank you for bringing this matter to our attention. I sincerely apologize for the delay in the delivery of your father’s medication and for the inconvenience this has caused. I completely understand your frustration, especially after the initial promise of a 48-hour delivery.
Upon reviewing the situation, it appears there have been unforeseen delays, and this is certainly not the standard of service we strive to provide. I’m currently investigating the cause of the delay and working with the relevant team to expedite the delivery as soon as possible.
Please be assured that we are treating this as a priority, and I will personally ensure that you receive an update within the next 24 hours. Additionally, I’m happy to assist with any further inquiries or provide assistance in any way we can during this process.
Once again, I apologize for the inconvenience, and we truly appreciate your patience.
Regards, Marara Customer Experience team.
Thank you for bringing this matter to our attention. I sincerely apologize for the delay in the delivery of your father’s medication and for the inconvenience this has caused. I completely understand your frustration, especially after the initial promise of a 48-hour delivery.
Upon reviewing the situation, it appears there have been unforeseen delays, and this is certainly not the standard of service we strive to provide. I’m currently investigating the cause of the delay and working with the relevant team to expedite the delivery as soon as possible.
Please be assured that we are treating this as a priority, and I will personally ensure that you receive an update within the next 24 hours. Additionally, I’m happy to assist with any further inquiries or provide assistance in any way we can during this process.
Once again, I apologize for the inconvenience, and we truly appreciate your patience.
Regards, Marara Customer Experience team.
Marara Pharmacy's reply27 Feb 2025, 14:08
Official
Dear Rashika H,
Thank you for bringing this matter to our attention. I sincerely apologize for the delay in the delivery of your father’s medication and for the inconvenience this has caused. I completely understand your frustration, especially after the initial promise of a 48-hour delivery.
Upon reviewing the situation, it appears there have been unforeseen delays, and this is certainly not the standard of service we strive to provide. I’m currently investigating the cause of the delay and working with the relevant team to expedite the delivery as soon as possible.
Please be assured that we are treating this as a priority, and I will personally ensure that you receive an update within the next 24 hours. Additionally, I’m happy to assist with any further inquiries or provide assistance in any way we can during this process.
Once again, I apologize for the inconvenience, and we truly appreciate your patience.
Regards, Marara Customer Experience team.
Thank you for bringing this matter to our attention. I sincerely apologize for the delay in the delivery of your father’s medication and for the inconvenience this has caused. I completely understand your frustration, especially after the initial promise of a 48-hour delivery.
Upon reviewing the situation, it appears there have been unforeseen delays, and this is certainly not the standard of service we strive to provide. I’m currently investigating the cause of the delay and working with the relevant team to expedite the delivery as soon as possible.
Please be assured that we are treating this as a priority, and I will personally ensure that you receive an update within the next 24 hours. Additionally, I’m happy to assist with any further inquiries or provide assistance in any way we can during this process.
Once again, I apologize for the inconvenience, and we truly appreciate your patience.
Regards, Marara Customer Experience team.