GM
Gawie M
1 reviews | Active since May 2023
20 Jun 2025, 14:01
Marara pharmacy
Again I have to phone in to this pathetic pharmacy to make enquiries about the delivery if our medication. My medical aid paid them on the 11th of June and still no delivery of medication. It seems that the pharmacist's is *********** or deliberately ******** to do their jobs. There is also no competent manager who is willing to take up the phone and phone me back or sort this poor service out. Every time for the last 5 months it is the same. Always my queries get escalated to who knows. Another *********** person? I say again unless otherwise proven Marara pharmacy is like their name. Poor service delivery like many other.
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Marara Pharmacy's replyOfficial
23 Jun 2025, 14:11Dear Gawie M,
Thank you for your message. We sincerely regret the ongoing frustration and inconvenience you have experienced regarding the delivery of your medication.We understand how important timely access to your treatment is, and we acknowledge that repeated delays—particularly over the past few months—are unacceptable.
Please accept our deepest apologies for the distress caused and the lack of adequate communication and follow-up.
According to our records, payment was received from your medical aid on 11 June 2025, and we regret that your medication has not yet been delivered. This matter has now been escalated to our Senior Operations Manager, who will personally oversee the resolution to ensure no further delays occur.
We would also like to assure you that the internal handling of your query is being reviewed, including the lack of feedback and callbacks from our team. This is not the level of service we aim to provide, and we are taking corrective steps to address this, including staff performance reviews and process improvements.
We deeply appreciate your patience and sincerely apologize for the service failures you’ve encountered. Your feedback has been taken seriously and will contribute to improving the quality of care for all our members.
Regards
Marara Customer Experience Team
Thank you for your message. We sincerely regret the ongoing frustration and inconvenience you have experienced regarding the delivery of your medication.We understand how important timely access to your treatment is, and we acknowledge that repeated delays—particularly over the past few months—are unacceptable.
Please accept our deepest apologies for the distress caused and the lack of adequate communication and follow-up.
According to our records, payment was received from your medical aid on 11 June 2025, and we regret that your medication has not yet been delivered. This matter has now been escalated to our Senior Operations Manager, who will personally oversee the resolution to ensure no further delays occur.
We would also like to assure you that the internal handling of your query is being reviewed, including the lack of feedback and callbacks from our team. This is not the level of service we aim to provide, and we are taking corrective steps to address this, including staff performance reviews and process improvements.
We deeply appreciate your patience and sincerely apologize for the service failures you’ve encountered. Your feedback has been taken seriously and will contribute to improving the quality of care for all our members.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply23 Jun 2025, 14:11
Official
Dear Gawie M,
Thank you for your message. We sincerely regret the ongoing frustration and inconvenience you have experienced regarding the delivery of your medication.We understand how important timely access to your treatment is, and we acknowledge that repeated delays—particularly over the past few months—are unacceptable.
Please accept our deepest apologies for the distress caused and the lack of adequate communication and follow-up.
According to our records, payment was received from your medical aid on 11 June 2025, and we regret that your medication has not yet been delivered. This matter has now been escalated to our Senior Operations Manager, who will personally oversee the resolution to ensure no further delays occur.
We would also like to assure you that the internal handling of your query is being reviewed, including the lack of feedback and callbacks from our team. This is not the level of service we aim to provide, and we are taking corrective steps to address this, including staff performance reviews and process improvements.
We deeply appreciate your patience and sincerely apologize for the service failures you’ve encountered. Your feedback has been taken seriously and will contribute to improving the quality of care for all our members.
Regards
Marara Customer Experience Team
Thank you for your message. We sincerely regret the ongoing frustration and inconvenience you have experienced regarding the delivery of your medication.We understand how important timely access to your treatment is, and we acknowledge that repeated delays—particularly over the past few months—are unacceptable.
Please accept our deepest apologies for the distress caused and the lack of adequate communication and follow-up.
According to our records, payment was received from your medical aid on 11 June 2025, and we regret that your medication has not yet been delivered. This matter has now been escalated to our Senior Operations Manager, who will personally oversee the resolution to ensure no further delays occur.
We would also like to assure you that the internal handling of your query is being reviewed, including the lack of feedback and callbacks from our team. This is not the level of service we aim to provide, and we are taking corrective steps to address this, including staff performance reviews and process improvements.
We deeply appreciate your patience and sincerely apologize for the service failures you’ve encountered. Your feedback has been taken seriously and will contribute to improving the quality of care for all our members.
Regards
Marara Customer Experience Team