EM
Elize M
1 reviews | Active since Dec 2021
25 Jun 2025, 14:24
Marara Pharmacy
We were forced by our medical aid to make use of Marara Pharmacy's services or else the co-payment somewhere else will be more, I am not sorry to say, i will rather pay more and atleast get the medication then wait for them to deliver, which never happens, they still ow us medication of which same has been dispensed and our medical aid paid for, and NOT DELIVERED, sending a sms to say that they will hand us over to credit bureau, they can't even communicate properly!!
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Marara Pharmacy's replyOfficial
26 Jun 2025, 12:25Dear Elize M,
Thank you for taking the time to share your concerns with us. We sincerely apologize for the negative experience you've had with our service.
We fully understand your frustration—especially when you’ve paid for medication that has not been delivered and then receive communication threatening credit bureau action. That is not acceptable, and we regret that our service has fallen short of your expectations.
We are taking your feedback seriously and have escalated your case for urgent investigation. Our team is currently reviewing the dispensing and delivery records to resolve any outstanding items and ensure that you receive what you are owed without further delay.
Please allow us the opportunity to correct this situation.
We truly regret the inconvenience and are committed to making this right and improving our communication moving forward.
Regards
Marara Customer Experience Team
Thank you for taking the time to share your concerns with us. We sincerely apologize for the negative experience you've had with our service.
We fully understand your frustration—especially when you’ve paid for medication that has not been delivered and then receive communication threatening credit bureau action. That is not acceptable, and we regret that our service has fallen short of your expectations.
We are taking your feedback seriously and have escalated your case for urgent investigation. Our team is currently reviewing the dispensing and delivery records to resolve any outstanding items and ensure that you receive what you are owed without further delay.
Please allow us the opportunity to correct this situation.
We truly regret the inconvenience and are committed to making this right and improving our communication moving forward.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply26 Jun 2025, 12:25
Official
Dear Elize M,
Thank you for taking the time to share your concerns with us. We sincerely apologize for the negative experience you've had with our service.
We fully understand your frustration—especially when you’ve paid for medication that has not been delivered and then receive communication threatening credit bureau action. That is not acceptable, and we regret that our service has fallen short of your expectations.
We are taking your feedback seriously and have escalated your case for urgent investigation. Our team is currently reviewing the dispensing and delivery records to resolve any outstanding items and ensure that you receive what you are owed without further delay.
Please allow us the opportunity to correct this situation.
We truly regret the inconvenience and are committed to making this right and improving our communication moving forward.
Regards
Marara Customer Experience Team
Thank you for taking the time to share your concerns with us. We sincerely apologize for the negative experience you've had with our service.
We fully understand your frustration—especially when you’ve paid for medication that has not been delivered and then receive communication threatening credit bureau action. That is not acceptable, and we regret that our service has fallen short of your expectations.
We are taking your feedback seriously and have escalated your case for urgent investigation. Our team is currently reviewing the dispensing and delivery records to resolve any outstanding items and ensure that you receive what you are owed without further delay.
Please allow us the opportunity to correct this situation.
We truly regret the inconvenience and are committed to making this right and improving our communication moving forward.
Regards
Marara Customer Experience Team