gP
greg P
1 reviews | Active since May 2019
21 Mar 2025, 12:43
MARARA Pharmacy
I am on Chronic Meds Which I received today but I only received What the Medical paid in full. The rest they did send or communicate above or even invoice me. So I will open a lawsuit against marara pharmacy for not sending me my chronic meds. My account *** is paid in full but like most service provider in SA they don't care. BONCAP is responsible for this as they change our service provider that has worked for year BONCAP and Marara Pharmacy don't care about the person they are driven by greed
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Marara Pharmacy's replyOfficial
25 Mar 2025, 09:41Dear Greg P,
Thank you for reaching out and expressing your concerns. I sincerely apologize for the frustration and inconvenience you've experienced regarding your chronic medication order. I can certainly understand your concerns about the partial delivery and the lack of communication around the remaining items.
At Marara Pharmacy, we take our patients' needs very seriously, especially when it comes to essential medication. I apologize for any confusion or distress caused by the issues with your order. We strive to maintain the highest standards of service, and it's clear that we fell short in this instance.
I will personally investigate your case and ensure that the outstanding portion of your chronic medication is sent to you without any further delay. Additionally, I will review your account and confirm that everything has been invoiced and processed correctly. If there are any discrepancies, I will ensure that they are addressed.
Please know that I will keep you updated throughout the process to ensure that your medication is delivered promptly.
Once again, I sincerely apologize for the frustration this has caused. We value your trust and want to ensure you receive the service you deserve.
Regards
Marara Customer Experience team
Regards
Marara Customer Experience team
Marara Pharmacy's reply25 Mar 2025, 09:41
Official
Dear Greg P,
Thank you for reaching out and expressing your concerns. I sincerely apologize for the frustration and inconvenience you've experienced regarding your chronic medication order. I can certainly understand your concerns about the partial delivery and the lack of communication around the remaining items.
At Marara Pharmacy, we take our patients' needs very seriously, especially when it comes to essential medication. I apologize for any confusion or distress caused by the issues with your order. We strive to maintain the highest standards of service, and it's clear that we fell short in this instance.
I will personally investigate your case and ensure that the outstanding portion of your chronic medication is sent to you without any further delay. Additionally, I will review your account and confirm that everything has been invoiced and processed correctly. If there are any discrepancies, I will ensure that they are addressed.
Please know that I will keep you updated throughout the process to ensure that your medication is delivered promptly.
Once again, I sincerely apologize for the frustration this has caused. We value your trust and want to ensure you receive the service you deserve.
Regards
Marara Customer Experience team
Regards
Marara Customer Experience team