Marara Pharmacy

I am disappointed with the level of incompetence and lack of care shown by the team at Marara Pharmacy. A claim was logged on the 1st of September, which my medical aid accepted and paid for. On the 3rd of Septem I received an SMS stating that my medication is on the way. By the 5th of September I had not received the parcel and on the 8th of September I ran out of medication. In the evening on the 8th of September I sent an email to Marara Pharmacy and Bonitas requesting assistance, that email was not responded to. I sent a follow up email on the 10th of September which was also not responded to.

I then made a call to customer care on the 10th of September and I was promised that the query had been escalated and that the medication will be delivered within 2 days. On the 12th of September I once again had to call customer care as I had not heard from either the courier or Marara Pharmacy. Once again I was told that the query had been escalated.

It was only when I demanded to speak to a supervisor where an urgent call was made to deliver my medication on Saturday 14 September.

I am disappointed with this treatment, if this medication was life or death would the pharmacy have taken accountability? There is also a lack of care and accountability from the pharmacy. I would have expected someone to acknowledge what happened and at the very least apologise for the inconvenience caused to me as I was left without medication for days.