GM
Gawie M
1 reviews | Active since May 2023
21 May 2025, 08:31
Marara pharmacy
Marara pharmacy is not trustworthy when it comes to service. Every month I must phone for my chronic medication. My medical aid has paid them about 6 days ago and still no delivery. Do Marara pharmacy really have their patients at heart? I don't think so.
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Marara Pharmacy's replyOfficial
22 May 2025, 09:21Dear Gawie M,
Thank you for taking the time to share your concerns with us.
We deeply regret the frustration you’ve experienced with our service, and we sincerely apologize for any inconvenience caused by the delay in your chronic medication delivery.
Please rest assured that we take matters like these very seriously and are committed to providing our patients with reliable and timely service.
We understand how important it is for our patients to receive their medication on time, and we recognize that the recent delay is not in line with the standard of service we aim to provide.
Our team is currently reviewing the situation to ensure there are no further issues, and we will follow up with you directly to resolve this as quickly as possible. We genuinely care about the health and well-being of all our patients, and we want to assure you that this situation is being addressed to prevent it from happening in the future.
Regards
Marara Customer Experience Team
Thank you for taking the time to share your concerns with us.
We deeply regret the frustration you’ve experienced with our service, and we sincerely apologize for any inconvenience caused by the delay in your chronic medication delivery.
Please rest assured that we take matters like these very seriously and are committed to providing our patients with reliable and timely service.
We understand how important it is for our patients to receive their medication on time, and we recognize that the recent delay is not in line with the standard of service we aim to provide.
Our team is currently reviewing the situation to ensure there are no further issues, and we will follow up with you directly to resolve this as quickly as possible. We genuinely care about the health and well-being of all our patients, and we want to assure you that this situation is being addressed to prevent it from happening in the future.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply22 May 2025, 09:21
Official
Dear Gawie M,
Thank you for taking the time to share your concerns with us.
We deeply regret the frustration you’ve experienced with our service, and we sincerely apologize for any inconvenience caused by the delay in your chronic medication delivery.
Please rest assured that we take matters like these very seriously and are committed to providing our patients with reliable and timely service.
We understand how important it is for our patients to receive their medication on time, and we recognize that the recent delay is not in line with the standard of service we aim to provide.
Our team is currently reviewing the situation to ensure there are no further issues, and we will follow up with you directly to resolve this as quickly as possible. We genuinely care about the health and well-being of all our patients, and we want to assure you that this situation is being addressed to prevent it from happening in the future.
Regards
Marara Customer Experience Team
Thank you for taking the time to share your concerns with us.
We deeply regret the frustration you’ve experienced with our service, and we sincerely apologize for any inconvenience caused by the delay in your chronic medication delivery.
Please rest assured that we take matters like these very seriously and are committed to providing our patients with reliable and timely service.
We understand how important it is for our patients to receive their medication on time, and we recognize that the recent delay is not in line with the standard of service we aim to provide.
Our team is currently reviewing the situation to ensure there are no further issues, and we will follow up with you directly to resolve this as quickly as possible. We genuinely care about the health and well-being of all our patients, and we want to assure you that this situation is being addressed to prevent it from happening in the future.
Regards
Marara Customer Experience Team