DM
Daniel M
1 reviews | Active since Mar 2018
10 Feb 2025, 15:31
Marara is a risk to our health
This pharmacy is unprofessional and a risk to our health. As a chronic medication patient, I have to take my medication every day but due to them not delivering my medication on time, I'm left stranded without taking my meds. Last week I phoned requesting them to send my medication and I even specified which medication I'm looking for but they didn't send the meds.
Bonitas is responsible for all this because they are the ones that said we must send our scripts to this pharmacy, which is useless. Bonitas doesn't want to pay for our chronic meds
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Marara Pharmacy's replyOfficial
11 Feb 2025, 16:03Dear Daniel M,
Thank you for bringing this to our attention, and I apologize for the frustration this has caused. We understand how important it is to have reliable access to your medication, especially when managing a chronic condition.
I’m truly sorry for the delay in your medication delivery and for the inconvenience it has caused.
We take your concerns seriously, and I would like to investigate what went wrong with your recent order.
We take your concerns seriously, and I would like to investigate what went wrong with your recent order.
Regarding the issue with Bonitas, I’d like to assure you that we are committed to providing the best service possible. If there are any issues with the coverage or payment for chronic medication, I recommend contacting Bonitas directly to ensure they’re aware of the problem and can address it on their end as well.
Again, we truly apologize for the disruption this has caused to your treatment plan.
Please rest assured, we will do everything we can to prevent this from happening again in the future.
Regards,
Marara Customer Experience team.
Please rest assured, we will do everything we can to prevent this from happening again in the future.
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply11 Feb 2025, 16:03
Official
Dear Daniel M,
Thank you for bringing this to our attention, and I apologize for the frustration this has caused. We understand how important it is to have reliable access to your medication, especially when managing a chronic condition.
I’m truly sorry for the delay in your medication delivery and for the inconvenience it has caused.
We take your concerns seriously, and I would like to investigate what went wrong with your recent order.
We take your concerns seriously, and I would like to investigate what went wrong with your recent order.
Regarding the issue with Bonitas, I’d like to assure you that we are committed to providing the best service possible. If there are any issues with the coverage or payment for chronic medication, I recommend contacting Bonitas directly to ensure they’re aware of the problem and can address it on their end as well.
Again, we truly apologize for the disruption this has caused to your treatment plan.
Please rest assured, we will do everything we can to prevent this from happening again in the future.
Regards,
Marara Customer Experience team.
Please rest assured, we will do everything we can to prevent this from happening again in the future.
Regards,
Marara Customer Experience team.