Marara , Eish Mara why

Dear Marara Pharmacy Management,

I am writing to formally raise a serious concern regarding the ongoing issues we have experienced with the chronic medication deliveries for my mother, a Bonitas BonCap member.

Every month, without fail, the medication delivered is either incorrect or incomplete. Items such as her blood pressure medication and blood sugar test strips are regularly missing, despite being prescribed and authorised. As she is diabetic and hypertensive, missing these critical items puts her health at serious risk.

We are forced to call the pharmacy repeatedly to follow up, and while we are always told that someone will call us back or that the matter is being escalated, we seldom receive any feedback or resolution. Eventually, we are left with no choice but to purchase the missing items ourselves — this is both financially and emotionally draining, especially for a service that should be routine and reliable.

To make matters worse, we often receive medications that were not requested or prescribed. This raises concerns about the accuracy and safety of the service.

We kindly request that:

The pharmacy ensures all future deliveries are checked against the actual prescription before dispatch.

A proper review is done of her file and prescription to confirm what is required each month.

A dedicated consultant is assigned to handle her account and ensure accountability.

We receive confirmation that the issue has been investigated and steps have been taken to prevent recurrence.

Please treat this matter with urgency, as it directly impacts my mother’s health and well-being. We are also copying Bonitas Medical Aid on this complaint so they are aware of the ongoing problems with your service.

We look forward to your prompt response and a permanent resolution.