TL
Tsholofelo L
1 reviews | Active since Nov 2017
25 Mar 2025, 14:19
Marara does not service their patients well
Bonitas has recently appointed Marara as a new DSP, but I can never get a hold of them. I loaded a prescription almost a month ago, and to date, I have not received my medication. I am highly disappointed.
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Marara Pharmacy's replyOfficial
26 Mar 2025, 13:11Dear Tsholofelo L,
Thank you for bringing this matter to our attention, and I sincerely apologize for the inconvenience you've experienced. I completely understand your frustration, especially when it comes to receiving your medication in a timely manner.
I’m truly sorry that you’ve encountered delays with your prescription, particularly given the amount of time that has passed since it was submitted. This is certainly not the standard of service we aim to provide, and I apologize for any confusion or inconvenience this has caused.
I understand how important it is to have your medication on time, and I will do everything I can to resolve this issue quickly.
Once again, I apologize for the delay and appreciate your patience as we work to resolve this issue.
Regards,
Marara Customer Experience team.
Thank you for bringing this matter to our attention, and I sincerely apologize for the inconvenience you've experienced. I completely understand your frustration, especially when it comes to receiving your medication in a timely manner.
I’m truly sorry that you’ve encountered delays with your prescription, particularly given the amount of time that has passed since it was submitted. This is certainly not the standard of service we aim to provide, and I apologize for any confusion or inconvenience this has caused.
I understand how important it is to have your medication on time, and I will do everything I can to resolve this issue quickly.
Once again, I apologize for the delay and appreciate your patience as we work to resolve this issue.
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply26 Mar 2025, 13:11
Official
Dear Tsholofelo L,
Thank you for bringing this matter to our attention, and I sincerely apologize for the inconvenience you've experienced. I completely understand your frustration, especially when it comes to receiving your medication in a timely manner.
I’m truly sorry that you’ve encountered delays with your prescription, particularly given the amount of time that has passed since it was submitted. This is certainly not the standard of service we aim to provide, and I apologize for any confusion or inconvenience this has caused.
I understand how important it is to have your medication on time, and I will do everything I can to resolve this issue quickly.
Once again, I apologize for the delay and appreciate your patience as we work to resolve this issue.
Regards,
Marara Customer Experience team.
Thank you for bringing this matter to our attention, and I sincerely apologize for the inconvenience you've experienced. I completely understand your frustration, especially when it comes to receiving your medication in a timely manner.
I’m truly sorry that you’ve encountered delays with your prescription, particularly given the amount of time that has passed since it was submitted. This is certainly not the standard of service we aim to provide, and I apologize for any confusion or inconvenience this has caused.
I understand how important it is to have your medication on time, and I will do everything I can to resolve this issue quickly.
Once again, I apologize for the delay and appreciate your patience as we work to resolve this issue.
Regards,
Marara Customer Experience team.