LR
Lee-Ann Rossouw
1 reviews | Active since Jul 2011
10 Apr 2025, 07:40
Marara Do Better
First time using Marara as Bonitas is now insisting THIS is the pharmacy we need to use. Was not contacted to discuss my script or co-payments. A claim was put through and now I supposed I have to wait for a phone call and if I don't get one, call them myself. The call centre agent I contacted initially to find out how what the process is was helpful but the process he described and what is happening now is poles apart.
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Replies (1)
Marara Pharmacy's replyOfficial
10 Apr 2025, 13:48Good day Mrs Rossouw,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Best regards,
Marara Pharmacy's reply10 Apr 2025, 13:48
Official
Good day Mrs Rossouw,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Best regards,