Marara and Gems continuation to kill my grandmother.

Dear Marara Pharmacy Customer Care Team,

I am writing to lodge an escalated and formal complaint regarding the continued and unacceptable handling of my grandmother’s chronic medication.

This is not an isolated incident. I have submitted numerous complaints over several years regarding your pharmacy’s failure to deliver medication correctly and timeously. Despite repeated complaints, the same issues continue to occur, placing vulnerable patients at serious risk.

In the most recent incident, medication that requires immediate refrigeration, including diabetes medication, was wrongly delivered to a random local shop without our knowledge or consent. We were only contacted three weeks later by that shop. During this period: • The medication was not refrigerated. • My grandmother ran out of essential medication. • The medication is now unsafe and unusable.

This raises extremely serious concerns, including: 1. Patient Safety: Chronic and temperature-sensitive medication was rendered unusable, placing an elderly patient at medical risk. 2. Patient Confidentiality and Privacy: Delivering medication to an unrelated third-party shop is a gross breach of patient confidentiality. How is a patient expected to trust or safely use medication that has been left at a random location, with no control over who handled it or how it was stored? 3. Quality and Trust: We are now expected to trust and administer two boxes of medication that have been mishandled, improperly stored, and exposed for weeks.

I require the following urgently: • A full written explanation of how this delivery failure and privacy breach occurred. • Immediate replacement of all affected medication. • Confirmation of corrective measures to prevent recurrence. • Escalation of this matter to senior management and quality assurance.

This pattern of failure is unacceptable, particularly when dealing with elderly and chronically ill patients.

Well done on your continued failure to give my grandmother her chronic medication. We have said it before that medipost never did this nonsense. The store owner has been asking people to find out which address is this. This is unacceptable and i demand the correct medication with immediate effect. How does a courier company deliver medication for two months at a local somalian shop.