LB
Lettie B
1 reviews | Active since May 2025
21 May 2025, 09:01
Mara pharmacy called me and they said they were going to get me someone to call me in Afrikaans and they didn't
Mara pharmacy called me and they said they were going to get me someone to call me in Afrikaans and they didn't. I don't get all my chronic pills as the doctor prescribed them on my chronic prescription. I don't get my nuzak, my panamors, my allasweets, nor my peploc. This is the 3rd time and I don't get all my medication. It's urgent. I often lack all my medication, so what's on the prescription. When is the last time you say someone is going to call me back? in Afrikaans but no one has you play with people's health
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Marara Pharmacy's replyOfficial
22 May 2025, 10:35Dear Lettie B,
Thank you for bringing your concerns to our attention. We sincerely apologize for the continued frustration you’ve experienced, especially regarding the language support and the incomplete delivery of your chronic medication.
We understand how important it is for you to receive all the medication prescribed by your doctor, and it is unacceptable that this has not been consistently fulfilled. Please be assured that we take your concerns very seriously, and your health and well-being are our top priority.
We are investigating this matter urgently and will ensure that the missing items. We are arranging for an Afrikaans-speaking clinician to contact you as soon as possible.
You deserve reliable, respectful service, and we are committed to making this right. Thank you for your patience, and we truly regret the distress caused.
Regards
Marara Customer Experience Team
Regards
Marara Customer Experience Team
Marara Pharmacy's reply22 May 2025, 10:35
Official
Dear Lettie B,
Thank you for bringing your concerns to our attention. We sincerely apologize for the continued frustration you’ve experienced, especially regarding the language support and the incomplete delivery of your chronic medication.
We understand how important it is for you to receive all the medication prescribed by your doctor, and it is unacceptable that this has not been consistently fulfilled. Please be assured that we take your concerns very seriously, and your health and well-being are our top priority.
We are investigating this matter urgently and will ensure that the missing items. We are arranging for an Afrikaans-speaking clinician to contact you as soon as possible.
You deserve reliable, respectful service, and we are committed to making this right. Thank you for your patience, and we truly regret the distress caused.
Regards
Marara Customer Experience Team
Regards
Marara Customer Experience Team