1 reviews | Active since Mar 2024
LOSS DUE NEGLIGENCE
Dear Marara Pharmacy Management,
I am writing this email to express my deep disappointment and outrage regarding the ongoing negligence displayed by your pharmacy, which has had devastating consequences for my family.
On 18 July 2025, I tragically lost my father due to your pharmacy's failure to dispatch critical medication on time. Despite prior follow-ups and reliance on your services, the medication was not delivered, contributing directly to his passing. This level of disregard for patient well-being is utterly unacceptable and inexcusable.
Regrettably, I am now experiencing a similar delay with my mother's medication, despite having contacted your pharmacy numerous times to resolve the matter. Your continued lack of urgency and accountability places lives at risk and demonstrates a serious breach of professional responsibility.
I have had enough of the poor service and repeated failures. Please be informed that I will be reporting this matter to the South African Pharmacy Council (SAPC) and will be initiating an official legal process to hold Marara Pharmacy accountable for its gross negligence and the irreversible damage it has caused.
I expect a formal written response from your pharmacy within 48 hours. Should you fail to respond or take meaningful corrective action, I will proceed without further notice.
We acknowledge receipt of your email and are deeply saddened and shocked by the loss of your father. On behalf of Marara Pharmacy, please accept our sincere condolences during this incredibly painful time for you and your family.
We are truly sorry for the distress and suffering caused, and we take your complaint with the utmost seriousness. The information you have shared is deeply concerning and does not reflect the standard of care and responsibility we commit to as a healthcare provider.
We have immediately escalated this matter to senior management and clinical teams for urgent investigation. A detailed review of both your father’s and mother’s medication records and delivery logs is underway to determine the exact circumstances, lapses, and accountability involved.
Please be assured that we are treating this as a matter of highest priority.
Once again, we sincerely apologise for the distress and inconvenience caused, and we remain committed to addressing this matter with the seriousness it deserves.
Regards
Marara Customer Experience Team
We acknowledge receipt of your email and are deeply saddened and shocked by the loss of your father. On behalf of Marara Pharmacy, please accept our sincere condolences during this incredibly painful time for you and your family.
We are truly sorry for the distress and suffering caused, and we take your complaint with the utmost seriousness. The information you have shared is deeply concerning and does not reflect the standard of care and responsibility we commit to as a healthcare provider.
We have immediately escalated this matter to senior management and clinical teams for urgent investigation. A detailed review of both your father’s and mother’s medication records and delivery logs is underway to determine the exact circumstances, lapses, and accountability involved.
Please be assured that we are treating this as a matter of highest priority.
Once again, we sincerely apologise for the distress and inconvenience caused, and we remain committed to addressing this matter with the seriousness it deserves.
Regards
Marara Customer Experience Team