1 reviews | Active since Aug 2012
Leaving kidney failure patient without medication for a week
My mother is a dialysis patient with kidney failure and has now been without five of her critical medications for over a week because Marara Pharmacy failed to deliver her medication on time. This is unfortunately not the first time this has happened.
She contacted the pharmacy again on Friday requesting urgent delivery, yet there has still been no resolution. These are not optional medications, they are life-sustaining treatments for a seriously ill patient whose condition requires urgent and consistent care.
The lack of urgency, accountability, and compassion shown in this matter is deeply concerning and completely unacceptable. Managing kidney failure and undergoing dialysis is already physically and emotionally exhausting without having to repeatedly chase and beg for essential medication.
I am requesting that someone urgently contact her today and ensure that her medication is delivered immediately. This situation has now reached a critical point and cannot continue happening. Bonita's patient.
Thank you for bringing this to our attention.
We’re truly sorry to hear about your experience and understand how concerning this must be.
A CRM consultant will contact you shortly to listen to your concerns and work closely with you toward a swift and satisfactory resolution.
Kind regards,
Marara Pharmacy Team
Thank you for bringing this to our attention.
We’re truly sorry to hear about your experience and understand how concerning this must be.
A CRM consultant will contact you shortly to listen to your concerns and work closely with you toward a swift and satisfactory resolution.
Kind regards,
Marara Pharmacy Team
We have tried to contact you on the number saved on this profile but you did not pickup.
Kindly forward us an email to *** with the medical aid details for the patient in question for further assistance.
Kind regards,
Marara Pharmacy Team
We have tried to contact you on the number saved on this profile but you did not pickup.
Kindly forward us an email to *** with the medical aid details for the patient in question for further assistance.
Kind regards,
Marara Pharmacy Team
What would have expected as a reply is your medication will arrive today we have sent it via special delivery. This is how the problem is resolved. As well as you assuring me that this will not happen again.
What would have expected as a reply is your medication will arrive today we have sent it via special delivery. This is how the problem is resolved. As well as you assuring me that this will not happen again.
Kindly note that the medication was delivered on 11 May 2026 and another parcel has been processed as per schedule. We have contacted your mom regarding this matter.
For quick help in the future, please reach us on WhatsApp *** and follow the prompts, where you can submit prescriptions, change your delivery address, follow up on deliveries, or settle your account.
Kind regards,
Marara Pharmacy Team
Kindly note that the medication was delivered on 11 May 2026 and another parcel has been processed as per schedule. We have contacted your mom regarding this matter.
For quick help in the future, please reach us on WhatsApp *** and follow the prompts, where you can submit prescriptions, change your delivery address, follow up on deliveries, or settle your account.
Kind regards,
Marara Pharmacy Team