LT
Leon T
1 reviews | Active since Sept 2023
06 Jan 2026, 11:44
Learn to listen
Here we go again. ****ty service. Not listening to what is asked of them to dispense. It's as if they are a new company every month starting if fresh. It is not even a year with them and I have called into their call centre and emailed more than 50 times regarding issues. No reply back. They hide from any engagement as they don't have answers. They don't understand the needs of their clients. They do their own things and bill you. I ask that one pharmacist deal with my account but there are multiple one for each chronic script. How ridiculous is that? Marara needs someone to manage them manage themselves
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Marara Pharmacy's replyOfficial
07 Jan 2026, 13:22Good day Mr Thaver,
Thank you for your escalation. Your concerns have been well received and attended to. As discussed telephonically, I will also provide feedback via email.
I sincerely apologize for the repeated issues you have experienced with your account and the service provided. I fully understand how frustrating it must be to feel that your instructions are not being followed.
Please be assured that your feedback is taken very seriously. We are committed to reviewing your account thoroughly and implementing improvements to ensure consistent and attentive service going forward. Our goal is to have a single point of contact for your account and to address your needs efficiently.
Thank you for your patience and for bringing these matters to our attention. We value your trust and will work diligently to restore it.
Kind regards,
Marara Pharmacy Care Team
Thank you for your escalation. Your concerns have been well received and attended to. As discussed telephonically, I will also provide feedback via email.
I sincerely apologize for the repeated issues you have experienced with your account and the service provided. I fully understand how frustrating it must be to feel that your instructions are not being followed.
Please be assured that your feedback is taken very seriously. We are committed to reviewing your account thoroughly and implementing improvements to ensure consistent and attentive service going forward. Our goal is to have a single point of contact for your account and to address your needs efficiently.
Thank you for your patience and for bringing these matters to our attention. We value your trust and will work diligently to restore it.
Kind regards,
Marara Pharmacy Care Team
Marara Pharmacy's reply07 Jan 2026, 13:22
Official
Good day Mr Thaver,
Thank you for your escalation. Your concerns have been well received and attended to. As discussed telephonically, I will also provide feedback via email.
I sincerely apologize for the repeated issues you have experienced with your account and the service provided. I fully understand how frustrating it must be to feel that your instructions are not being followed.
Please be assured that your feedback is taken very seriously. We are committed to reviewing your account thoroughly and implementing improvements to ensure consistent and attentive service going forward. Our goal is to have a single point of contact for your account and to address your needs efficiently.
Thank you for your patience and for bringing these matters to our attention. We value your trust and will work diligently to restore it.
Kind regards,
Marara Pharmacy Care Team
Thank you for your escalation. Your concerns have been well received and attended to. As discussed telephonically, I will also provide feedback via email.
I sincerely apologize for the repeated issues you have experienced with your account and the service provided. I fully understand how frustrating it must be to feel that your instructions are not being followed.
Please be assured that your feedback is taken very seriously. We are committed to reviewing your account thoroughly and implementing improvements to ensure consistent and attentive service going forward. Our goal is to have a single point of contact for your account and to address your needs efficiently.
Thank you for your patience and for bringing these matters to our attention. We value your trust and will work diligently to restore it.
Kind regards,
Marara Pharmacy Care Team