MN
Merc N
1 reviews | Active since Sept 2021
19 Aug 2025, 22:36
Lack of service delivery Bonitas made a mistake here
Worst pharmacy ever!!!! I uploaded an urgent chronic script on the 4th August to date no communication no meds
Helpful (0)
Replies (3)0
Replies (3)
Marara Pharmacy's replyOfficial
25 Aug 2025, 08:50Dear Merc Nzima
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced. This is not the kind of service we want our members to experience.
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced. This is not the kind of service we want our members to experience.
We understand how critical it is for medication to be delivered on time. I will escalate this matter to the relevant team and request that your case be reviewed to ensure better handling moving forward.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply25 Aug 2025, 08:50
Official
Dear Merc Nzima
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced. This is not the kind of service we want our members to experience.
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced. This is not the kind of service we want our members to experience.
We understand how critical it is for medication to be delivered on time. I will escalate this matter to the relevant team and request that your case be reviewed to ensure better handling moving forward.
Regards
Marara Customer Experience Team
MN
Merc N's updateReviewer Update
01 Sept 2025, 09:37It’s been a month still no medicine. I have called and still no CHRONIC MEDICINE. I’ve had to resort to going to Dischem just to survive another day.
MN
Merc N's update01 Sept 2025, 09:37
Reviewer Update
It’s been a month still no medicine. I have called and still no CHRONIC MEDICINE. I’ve had to resort to going to Dischem just to survive another day.
Marara Pharmacy's replyOfficial
02 Sept 2025, 15:48Good day Ms Nzima,
Please note we have been trying to get hold of you in order to advise that medication is out for delivery today. our systems confirm that medication was delivered on the 7th of August, and this is a 30 days' supply.
Regards
Marara Customer Experience Team
Please note we have been trying to get hold of you in order to advise that medication is out for delivery today. our systems confirm that medication was delivered on the 7th of August, and this is a 30 days' supply.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply02 Sept 2025, 15:48
Official
Good day Ms Nzima,
Please note we have been trying to get hold of you in order to advise that medication is out for delivery today. our systems confirm that medication was delivered on the 7th of August, and this is a 30 days' supply.
Regards
Marara Customer Experience Team
Please note we have been trying to get hold of you in order to advise that medication is out for delivery today. our systems confirm that medication was delivered on the 7th of August, and this is a 30 days' supply.
Regards
Marara Customer Experience Team