NS
Nicky S
1 reviews | Active since Mar 2025
14 Mar 2025, 10:21
Inhuman and Heartless
I am UTTERLY disgusted with Marara. Pharmacy...have been trying the whole week to sort out the delivery of my dad's chronic medication. The phone lines ring forever, I was promised a pharmacists will call me back on Tuesday......no call back I tried calling again today. The lines are constantly busy. The lines must be busy from other clients calling in to complain about their bad service and inefficiencies. It is EXTREMELY frustrating because this is all at the back of my Dad not getting is desperately needed chronic medication........THIS IS TOTALLY UNACCEPTABLE.
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Marara Pharmacy's replyOfficial
18 Mar 2025, 15:13Dear Nicky D,
First and foremost, I sincerely apologize for the frustration and inconvenience you’ve experienced.
I fully understand your anger and disappointment, especially given the urgency surrounding your dad’s chronic medication. This is certainly not the level of service we aim to provide, and I truly regret that we’ve failed to meet your expectations.
I can assure you that we take this situation seriously and will investigate the issue immediately. I understand how critical it is for your dad to receive his medication, and I’ll ensure this is prioritized.
I will personally look into why the call-back wasn’t made and why the phone lines have been so difficult to get through.Please feel free to share any more details about your case with me, or if it’s easier, I’d be happy to give you a direct call to resolve this.
Again, I’m deeply sorry for the stress this has caused, and I’ll work quickly to get this sorted for you.
Thank you for bringing this to our attention, and I assure you this will be addressed
Regards,
Marara Customer Experience team.
First and foremost, I sincerely apologize for the frustration and inconvenience you’ve experienced.
I fully understand your anger and disappointment, especially given the urgency surrounding your dad’s chronic medication. This is certainly not the level of service we aim to provide, and I truly regret that we’ve failed to meet your expectations.
I can assure you that we take this situation seriously and will investigate the issue immediately. I understand how critical it is for your dad to receive his medication, and I’ll ensure this is prioritized.
I will personally look into why the call-back wasn’t made and why the phone lines have been so difficult to get through.Please feel free to share any more details about your case with me, or if it’s easier, I’d be happy to give you a direct call to resolve this.
Again, I’m deeply sorry for the stress this has caused, and I’ll work quickly to get this sorted for you.
Thank you for bringing this to our attention, and I assure you this will be addressed
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply18 Mar 2025, 15:13
Official
Dear Nicky D,
First and foremost, I sincerely apologize for the frustration and inconvenience you’ve experienced.
I fully understand your anger and disappointment, especially given the urgency surrounding your dad’s chronic medication. This is certainly not the level of service we aim to provide, and I truly regret that we’ve failed to meet your expectations.
I can assure you that we take this situation seriously and will investigate the issue immediately. I understand how critical it is for your dad to receive his medication, and I’ll ensure this is prioritized.
I will personally look into why the call-back wasn’t made and why the phone lines have been so difficult to get through.Please feel free to share any more details about your case with me, or if it’s easier, I’d be happy to give you a direct call to resolve this.
Again, I’m deeply sorry for the stress this has caused, and I’ll work quickly to get this sorted for you.
Thank you for bringing this to our attention, and I assure you this will be addressed
Regards,
Marara Customer Experience team.
First and foremost, I sincerely apologize for the frustration and inconvenience you’ve experienced.
I fully understand your anger and disappointment, especially given the urgency surrounding your dad’s chronic medication. This is certainly not the level of service we aim to provide, and I truly regret that we’ve failed to meet your expectations.
I can assure you that we take this situation seriously and will investigate the issue immediately. I understand how critical it is for your dad to receive his medication, and I’ll ensure this is prioritized.
I will personally look into why the call-back wasn’t made and why the phone lines have been so difficult to get through.Please feel free to share any more details about your case with me, or if it’s easier, I’d be happy to give you a direct call to resolve this.
Again, I’m deeply sorry for the stress this has caused, and I’ll work quickly to get this sorted for you.
Thank you for bringing this to our attention, and I assure you this will be addressed
Regards,
Marara Customer Experience team.