SD
Susan D
1 reviews | Active since Feb 2009
02 May 2025, 19:21
Incompotent, Inefficient, A joke, No professionalism
Incompetence at its best. Inefficient is an understatement. In fact when discussing Marara Pharmacy, you insult those who are inefficient. However, blame must be placed at those at Bonitas who secured their services. We can only speculate the reasons why Pharmacy Direct was fired and these idiots were contracted.
Helpful (0)
Replies (3)0
Replies (3)
Marara Pharmacy's replyOfficial
05 May 2025, 16:12Dear Susan D,
Thank you for sharing your feedback, and we sincerely apologies for the experience you've had with Marara Pharmacy. We understand the frustration that comes with delays and issues surrounding your medication, especially when it affects your health and wellbeing.
We truly regret that we have not met your expectations, and we take your concerns seriously. At Marara Pharmacy, we strive to provide efficient and reliable service to all of our members.
We are reviewing the issues you’ve raised regarding our service to better understand where improvements are needed. We are committed to making the necessary adjustments to ensure that such issues do not happen again.
Please know that your feedback will be escalated to our senior management team, and we will do everything we can to resolve any outstanding issues you have experienced.
Once again, we apologies for the inconvenience caused, and we thank you for bringing this matter to our attention.
Regards
Marara Customer Experience Team
Thank you for sharing your feedback, and we sincerely apologies for the experience you've had with Marara Pharmacy. We understand the frustration that comes with delays and issues surrounding your medication, especially when it affects your health and wellbeing.
We truly regret that we have not met your expectations, and we take your concerns seriously. At Marara Pharmacy, we strive to provide efficient and reliable service to all of our members.
We are reviewing the issues you’ve raised regarding our service to better understand where improvements are needed. We are committed to making the necessary adjustments to ensure that such issues do not happen again.
Please know that your feedback will be escalated to our senior management team, and we will do everything we can to resolve any outstanding issues you have experienced.
Once again, we apologies for the inconvenience caused, and we thank you for bringing this matter to our attention.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply05 May 2025, 16:12
Official
Dear Susan D,
Thank you for sharing your feedback, and we sincerely apologies for the experience you've had with Marara Pharmacy. We understand the frustration that comes with delays and issues surrounding your medication, especially when it affects your health and wellbeing.
We truly regret that we have not met your expectations, and we take your concerns seriously. At Marara Pharmacy, we strive to provide efficient and reliable service to all of our members.
We are reviewing the issues you’ve raised regarding our service to better understand where improvements are needed. We are committed to making the necessary adjustments to ensure that such issues do not happen again.
Please know that your feedback will be escalated to our senior management team, and we will do everything we can to resolve any outstanding issues you have experienced.
Once again, we apologies for the inconvenience caused, and we thank you for bringing this matter to our attention.
Regards
Marara Customer Experience Team
Thank you for sharing your feedback, and we sincerely apologies for the experience you've had with Marara Pharmacy. We understand the frustration that comes with delays and issues surrounding your medication, especially when it affects your health and wellbeing.
We truly regret that we have not met your expectations, and we take your concerns seriously. At Marara Pharmacy, we strive to provide efficient and reliable service to all of our members.
We are reviewing the issues you’ve raised regarding our service to better understand where improvements are needed. We are committed to making the necessary adjustments to ensure that such issues do not happen again.
Please know that your feedback will be escalated to our senior management team, and we will do everything we can to resolve any outstanding issues you have experienced.
Once again, we apologies for the inconvenience caused, and we thank you for bringing this matter to our attention.
Regards
Marara Customer Experience Team
SD
Susan D's updateReviewer Update
05 May 2025, 17:04I must admit that i was pleasantly surprised by the response that I received from Annie. She was very knowledgeable about processes, medication and/or alternatives. She was courteous and professional. She promised to resolve some outstanding matters and dealt very effectively with my concerns. I appreciate the interaction.
SD
Susan D's update05 May 2025, 17:04
Reviewer Update
I must admit that i was pleasantly surprised by the response that I received from Annie. She was very knowledgeable about processes, medication and/or alternatives. She was courteous and professional. She promised to resolve some outstanding matters and dealt very effectively with my concerns. I appreciate the interaction.
Marara Pharmacy's replyOfficial
06 May 2025, 15:15thank you Ms Datadin, will advise Annie on your kind words
Marara Pharmacy's reply06 May 2025, 15:15
Official
thank you Ms Datadin, will advise Annie on your kind words