MS
Michael S
1 reviews | Active since Mar 2012
11 Jul 2025, 17:16
Incompitent, useless, pathetic.
I can see by the reveiws I am not alone, this company is completely and utterly useless. do you people not understand what chronic medication is? especially for someone with multiple sclerosis? is this a joke to you that someone can lose their abillilty to function without their medication? they dont reply to emails, their phone numbers dont work, what the %$#@ was bonitas thinking when they dropped pharmacy direct for this ****?
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Marara Pharmacy's replyOfficial
15 Jul 2025, 14:58Dear Micheal S,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration, distress, and inconvenience you’ve experienced—especially regarding something as critical as chronic medication management.
We fully understand how essential timely access to your medication is, particularly for a condition like multiple sclerosis, and we deeply regret any delays or lack of communication that may have impacted your care.
Please be assured that this is not the standard of service we strive to provide. Your concerns have been escalated to our senior team for immediate investigation. We are aware of the ongoing communication regarding the stock issue, and our inventory management team is actively working on an urgent resolution.
Once again, we truly apologize for the distress caused and appreciate your patience as we work to resolve this matter.
Regards
Marara Customer Experience Team
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration, distress, and inconvenience you’ve experienced—especially regarding something as critical as chronic medication management.
We fully understand how essential timely access to your medication is, particularly for a condition like multiple sclerosis, and we deeply regret any delays or lack of communication that may have impacted your care.
Please be assured that this is not the standard of service we strive to provide. Your concerns have been escalated to our senior team for immediate investigation. We are aware of the ongoing communication regarding the stock issue, and our inventory management team is actively working on an urgent resolution.
Once again, we truly apologize for the distress caused and appreciate your patience as we work to resolve this matter.
Regards
Marara Customer Experience Team
Best regards,
Marara Pharmacy's reply15 Jul 2025, 14:58
Official
Dear Micheal S,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration, distress, and inconvenience you’ve experienced—especially regarding something as critical as chronic medication management.
We fully understand how essential timely access to your medication is, particularly for a condition like multiple sclerosis, and we deeply regret any delays or lack of communication that may have impacted your care.
Please be assured that this is not the standard of service we strive to provide. Your concerns have been escalated to our senior team for immediate investigation. We are aware of the ongoing communication regarding the stock issue, and our inventory management team is actively working on an urgent resolution.
Once again, we truly apologize for the distress caused and appreciate your patience as we work to resolve this matter.
Regards
Marara Customer Experience Team
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration, distress, and inconvenience you’ve experienced—especially regarding something as critical as chronic medication management.
We fully understand how essential timely access to your medication is, particularly for a condition like multiple sclerosis, and we deeply regret any delays or lack of communication that may have impacted your care.
Please be assured that this is not the standard of service we strive to provide. Your concerns have been escalated to our senior team for immediate investigation. We are aware of the ongoing communication regarding the stock issue, and our inventory management team is actively working on an urgent resolution.
Once again, we truly apologize for the distress caused and appreciate your patience as we work to resolve this matter.
Regards
Marara Customer Experience Team
Best regards,