1 reviews | Active since Dec 2012
Incompetence that no one else can compete with
Wow you deserve a 0 rating. I constantly have to complain about your incompetence. Firstly, Dumisile answers the phone and says she can assist but cannot and says she is transferring me to the Pharmacist, A ANGIE answers the phone and when i explain my problems she speaks over me and tells me i dont understand what i am taking about. Then she says that she is not a Pharmacist and she will transfer me to one. So, her goes - The doctor writes a script for 12 months because my son only needs to have annual visits. She says that it is impossible - the script must be filled every 6 months. (I GUESS SHE KNOWS BETTER THAN THE DOCTOR AND SHE WILL PAY THE CONSULTATION FEE FOR THE NEXT VISIT TO GET A NEW SCRIPT). Secondly, on the script, the doctor clearly states that the medication must be rotated. *********** ANGIE says that that is not what the doctor has indicated on the script. @Bonitas, I am tired of having to deal with this level of in competence. MARARA must actually change to becoming an undertakers' business. They are not in this game to help people.
Thank you for sharing your concerns with us. Firstly, I would like to sincerely apologize for any inconvenience this situation may have caused you.
Kindly note that, in South Africa, the Medicines and Related Substances Act 101 of 1965 states that a prescription for medication is generally valid for six months from the date of issue. However, this excludes prescriptions for controlled substances, which typically have a shorter validity period.
While a standard prescription is valid for 30 days (if issued without repeats), repeat prescriptions remain valid for a maximum of six months from the initial date of issue, regardless of how many times the repeats have been used.
I sincerely apologize if this information was not communicated to you clearly earlier, and I hope this explanation provides clarity moving forward.
Should you have any further questions or need assistance, please do not hesitate to reach out.
Regards
Marara Customer Experience Team
Thank you for sharing your concerns with us. Firstly, I would like to sincerely apologize for any inconvenience this situation may have caused you.
Kindly note that, in South Africa, the Medicines and Related Substances Act 101 of 1965 states that a prescription for medication is generally valid for six months from the date of issue. However, this excludes prescriptions for controlled substances, which typically have a shorter validity period.
While a standard prescription is valid for 30 days (if issued without repeats), repeat prescriptions remain valid for a maximum of six months from the initial date of issue, regardless of how many times the repeats have been used.
I sincerely apologize if this information was not communicated to you clearly earlier, and I hope this explanation provides clarity moving forward.
Should you have any further questions or need assistance, please do not hesitate to reach out.
Regards
Marara Customer Experience Team