RH
Rush H
1 reviews | Active since Jun 2019
04 Jun 2025, 11:24
Incompetence at its highest level
This is now my third negative review of this *********** pharmacy. I have sent numerous emails, to request a new medication for my Dad's diabetes, as he was previously on Metformin, and due to a change is his body's tolerance, his doctor has adjusted his prescription to now include Galvus instead of Metformin. I have sent this new script to Marara pharmacy and Boncap, which was rejected, and thereafter requested to get a motivation letter from the doctor for the change, which has also not been adhered to by Marara pharmacy and Boncap. Short of any further action I will soon be reporting this reprehensible and *********** service to the OHSC!!!
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Marara Pharmacy's replyOfficial
05 Jun 2025, 11:52Dear Rashika H,
Thank you for your message. I want to sincerely apologize for the frustration and inconvenience you’ve experienced regarding the handling of your father’s updated diabetes prescription.
It is completely understandable that after multiple emails and efforts to ensure your father receives the correct medication—especially in light of a medical adjustment recommended by his doctor—you are feeling let down. Your concerns are valid, and we deeply regret that the service you’ve received has not met the standard you or your father deserve.
Once again, I apologize for the inconvenience caused, and I thank you for your patience and persistence in pursuing the right care for your father.
Regards
Marara Customer Experience Team
Thank you for your message. I want to sincerely apologize for the frustration and inconvenience you’ve experienced regarding the handling of your father’s updated diabetes prescription.
It is completely understandable that after multiple emails and efforts to ensure your father receives the correct medication—especially in light of a medical adjustment recommended by his doctor—you are feeling let down. Your concerns are valid, and we deeply regret that the service you’ve received has not met the standard you or your father deserve.
Once again, I apologize for the inconvenience caused, and I thank you for your patience and persistence in pursuing the right care for your father.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply05 Jun 2025, 11:52
Official
Dear Rashika H,
Thank you for your message. I want to sincerely apologize for the frustration and inconvenience you’ve experienced regarding the handling of your father’s updated diabetes prescription.
It is completely understandable that after multiple emails and efforts to ensure your father receives the correct medication—especially in light of a medical adjustment recommended by his doctor—you are feeling let down. Your concerns are valid, and we deeply regret that the service you’ve received has not met the standard you or your father deserve.
Once again, I apologize for the inconvenience caused, and I thank you for your patience and persistence in pursuing the right care for your father.
Regards
Marara Customer Experience Team
Thank you for your message. I want to sincerely apologize for the frustration and inconvenience you’ve experienced regarding the handling of your father’s updated diabetes prescription.
It is completely understandable that after multiple emails and efforts to ensure your father receives the correct medication—especially in light of a medical adjustment recommended by his doctor—you are feeling let down. Your concerns are valid, and we deeply regret that the service you’ve received has not met the standard you or your father deserve.
Once again, I apologize for the inconvenience caused, and I thank you for your patience and persistence in pursuing the right care for your father.
Regards
Marara Customer Experience Team