lT
lebohang T
1 reviews | Active since Oct 2024
23 Mar 2025, 08:46
Incompetence at its best.
Marara Pharmacy is tarnishing Bonita's brand . Impossible to reach by phone or email. I am sitting without chronic meds for days . Have called and lodged complaint and nothing is being done even Bonita's is not assisting. DSv was the best in delivering my chronic medication suddenly the task was given to this nonsense Marara pharmacy.
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Marara Pharmacy's replyOfficial
25 Mar 2025, 12:52Dear Lebogang T,
Thank you for sharing your feedback, and I sincerely apologize for the frustration and inconvenience you have experienced.
I completely understand how vital it is for you to receive your chronic medication on time, and I am truly sorry for the lack of communication and delays you’ve encountered.
Thank you for sharing your feedback, and I sincerely apologize for the frustration and inconvenience you have experienced.
I completely understand how vital it is for you to receive your chronic medication on time, and I am truly sorry for the lack of communication and delays you’ve encountered.
It’s clear from your message that this has been a stressful situation, and I deeply regret that we have not met your expectations or provided the level of service that you deserve. I fully acknowledge your concerns about the transition to Marara Pharmacy and the issues with reaching us.
This is not the experience we aim to provide, and I’m taking your complaint very seriously.
This is not the experience we aim to provide, and I’m taking your complaint very seriously.
I am escalating this matter urgently to our team and Bonitas to ensure that your chronic medications are delivered without further delay and that any communication barriers are addressed.
Your health and well-being are our top priority, and I will personally ensure that this situation is handled with the attention it requires.
Your health and well-being are our top priority, and I will personally ensure that this situation is handled with the attention it requires.
Once again, I sincerely apologize for the inconvenience caused, and I appreciate your patience as we work to resolve this.
Thank you for bringing this to our attention, and I assure you we are committed to resolving this issue as quickly as possible.
Regards
Marara Customer Experience team
Thank you for bringing this to our attention, and I assure you we are committed to resolving this issue as quickly as possible.
Regards
Marara Customer Experience team
Marara Pharmacy's reply25 Mar 2025, 12:52
Official
Dear Lebogang T,
Thank you for sharing your feedback, and I sincerely apologize for the frustration and inconvenience you have experienced.
I completely understand how vital it is for you to receive your chronic medication on time, and I am truly sorry for the lack of communication and delays you’ve encountered.
Thank you for sharing your feedback, and I sincerely apologize for the frustration and inconvenience you have experienced.
I completely understand how vital it is for you to receive your chronic medication on time, and I am truly sorry for the lack of communication and delays you’ve encountered.
It’s clear from your message that this has been a stressful situation, and I deeply regret that we have not met your expectations or provided the level of service that you deserve. I fully acknowledge your concerns about the transition to Marara Pharmacy and the issues with reaching us.
This is not the experience we aim to provide, and I’m taking your complaint very seriously.
This is not the experience we aim to provide, and I’m taking your complaint very seriously.
I am escalating this matter urgently to our team and Bonitas to ensure that your chronic medications are delivered without further delay and that any communication barriers are addressed.
Your health and well-being are our top priority, and I will personally ensure that this situation is handled with the attention it requires.
Your health and well-being are our top priority, and I will personally ensure that this situation is handled with the attention it requires.
Once again, I sincerely apologize for the inconvenience caused, and I appreciate your patience as we work to resolve this.
Thank you for bringing this to our attention, and I assure you we are committed to resolving this issue as quickly as possible.
Regards
Marara Customer Experience team
Thank you for bringing this to our attention, and I assure you we are committed to resolving this issue as quickly as possible.
Regards
Marara Customer Experience team