lS
lee S
1 reviews | Active since Oct 2018
10 Jan 2025, 09:06
INCOMPETENCE AT ITS BEST!!!!
I have been literally begging for my meds since last week. Everything I call I amasked to confirm my delivery address which I have done more than 5x.and being told that the query has been escalated.
I am not asking for these meds, I AM PAYING FOR IT!!!!
There is no sense of urgency or TCF and everyone there is just useless and of absolutely no help!!!!
The consultants try their best but there is only so much that they can do. The managers and team leaders are never available. I spoke to a manager (male)on Tuesday who assured me the meds would be delivered within 24-48 hours.
It is now Friday and I have to call again! WTH IS GOING ON THERE!?
Helpful (0)
Replies (3)0
Replies (3)
Marara Pharmacy's replyOfficial
13 Jan 2025, 08:57Dear Lee S
Thank you for reaching out and sharing your concerns with us.
We sincerely apologize for the frustration and inconvenience you have experienced with your medication order.
We understand how important it is for you to receive your prescribed medication on time, and we deeply regret that our service has not met your expectations.
We sincerely apologize for the frustration and inconvenience you have experienced with your medication order.
We understand how important it is for you to receive your prescribed medication on time, and we deeply regret that our service has not met your expectations.
We want to assure you that we take your complaint seriously. We have reviewed your case and acknowledge the delays you have faced in receiving your medication, despite multiple attempts to confirm your delivery address and reassurances from our team.
This is not the level of service we strive to provide, and we are genuinely sorry for the inconvenience caused.
Thank you for bringing this to our attention.
Regards,
Marara Customer Experience team.
Marara Customer Experience team.
Marara Pharmacy's reply13 Jan 2025, 08:57
Official
Dear Lee S
Thank you for reaching out and sharing your concerns with us.
We sincerely apologize for the frustration and inconvenience you have experienced with your medication order.
We understand how important it is for you to receive your prescribed medication on time, and we deeply regret that our service has not met your expectations.
We sincerely apologize for the frustration and inconvenience you have experienced with your medication order.
We understand how important it is for you to receive your prescribed medication on time, and we deeply regret that our service has not met your expectations.
We want to assure you that we take your complaint seriously. We have reviewed your case and acknowledge the delays you have faced in receiving your medication, despite multiple attempts to confirm your delivery address and reassurances from our team.
This is not the level of service we strive to provide, and we are genuinely sorry for the inconvenience caused.
Thank you for bringing this to our attention.
Regards,
Marara Customer Experience team.
Marara Customer Experience team.
lS
lee S's updateReviewer Update
17 Mar 2025, 11:16Good day,
3 Months down the line and here I am, in the same position once again.
Your lack of service is horrid to say the least.
You have no empathy towards your clients and clearly you do not understand the importance of chronic meds being delivered on time.
Every single month it has been a hell to get myself and my husbands chronic meds!
Marara Pharmacy Is The Absolute Worst!!!!
3 Months down the line and here I am, in the same position once again.
Your lack of service is horrid to say the least.
You have no empathy towards your clients and clearly you do not understand the importance of chronic meds being delivered on time.
Every single month it has been a hell to get myself and my husbands chronic meds!
Marara Pharmacy Is The Absolute Worst!!!!
lS
lee S's update17 Mar 2025, 11:16
Reviewer Update
Good day,
3 Months down the line and here I am, in the same position once again.
Your lack of service is horrid to say the least.
You have no empathy towards your clients and clearly you do not understand the importance of chronic meds being delivered on time.
Every single month it has been a hell to get myself and my husbands chronic meds!
Marara Pharmacy Is The Absolute Worst!!!!
3 Months down the line and here I am, in the same position once again.
Your lack of service is horrid to say the least.
You have no empathy towards your clients and clearly you do not understand the importance of chronic meds being delivered on time.
Every single month it has been a hell to get myself and my husbands chronic meds!
Marara Pharmacy Is The Absolute Worst!!!!
Marara Pharmacy's replyOfficial
31 Mar 2025, 11:12Good day Mrs. Smith
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. We would like to discuss this further to ensure we fully understand your concerns and can provide a satisfactory resolution. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. We would like to discuss this further to ensure we fully understand your concerns and can provide a satisfactory resolution. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Marara Pharmacy's reply31 Mar 2025, 11:12
Official
Good day Mrs. Smith
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. We would like to discuss this further to ensure we fully understand your concerns and can provide a satisfactory resolution. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. We would like to discuss this further to ensure we fully understand your concerns and can provide a satisfactory resolution. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team