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NOELIEN E
1 reviews | Active since Mar 2025
21 Mar 2025, 14:09
Incompetant Marara apharmacy
Impossible to reach by phone or email. Just never come back or reply. I am sitting without cronic meds. Have called and lodged complaint. No communication. No oustanding account but srill not receiving my medds
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Replies (1)
Marara Pharmacy's replyOfficial
25 Mar 2025, 11:17Dear Noelien E,
I hope this message finds you well. I’m writing in response to your recent complaint regarding the difficulties you’ve experienced in trying to reach us via phone and email. I deeply apologize for the inconvenience and frustration this has caused, especially regarding the delay in receiving your chronic medications.
I understand how critical these medications are to your health, and I sincerely regret the communication lapses that have occurred. Please be assured that we are looking into this matter with utmost priority. I have personally escalated your case to our team to ensure that we resolve the situation as quickly as possible.
In the meantime, please let me know if there are any immediate actions we can take to address your needs or if there’s any additional information you require. Your health and satisfaction are of the utmost importance to us, and we want to rectify this situation as soon as possible.
Once again, I apologize for the inconvenience and assure you that we are working diligently to resolve the issue.
Thank you for your patience and understanding.
Regards
Marara Customer Experience team
I hope this message finds you well. I’m writing in response to your recent complaint regarding the difficulties you’ve experienced in trying to reach us via phone and email. I deeply apologize for the inconvenience and frustration this has caused, especially regarding the delay in receiving your chronic medications.
I understand how critical these medications are to your health, and I sincerely regret the communication lapses that have occurred. Please be assured that we are looking into this matter with utmost priority. I have personally escalated your case to our team to ensure that we resolve the situation as quickly as possible.
In the meantime, please let me know if there are any immediate actions we can take to address your needs or if there’s any additional information you require. Your health and satisfaction are of the utmost importance to us, and we want to rectify this situation as soon as possible.
Once again, I apologize for the inconvenience and assure you that we are working diligently to resolve the issue.
Thank you for your patience and understanding.
Regards
Marara Customer Experience team
Marara Pharmacy's reply25 Mar 2025, 11:17
Official
Dear Noelien E,
I hope this message finds you well. I’m writing in response to your recent complaint regarding the difficulties you’ve experienced in trying to reach us via phone and email. I deeply apologize for the inconvenience and frustration this has caused, especially regarding the delay in receiving your chronic medications.
I understand how critical these medications are to your health, and I sincerely regret the communication lapses that have occurred. Please be assured that we are looking into this matter with utmost priority. I have personally escalated your case to our team to ensure that we resolve the situation as quickly as possible.
In the meantime, please let me know if there are any immediate actions we can take to address your needs or if there’s any additional information you require. Your health and satisfaction are of the utmost importance to us, and we want to rectify this situation as soon as possible.
Once again, I apologize for the inconvenience and assure you that we are working diligently to resolve the issue.
Thank you for your patience and understanding.
Regards
Marara Customer Experience team
I hope this message finds you well. I’m writing in response to your recent complaint regarding the difficulties you’ve experienced in trying to reach us via phone and email. I deeply apologize for the inconvenience and frustration this has caused, especially regarding the delay in receiving your chronic medications.
I understand how critical these medications are to your health, and I sincerely regret the communication lapses that have occurred. Please be assured that we are looking into this matter with utmost priority. I have personally escalated your case to our team to ensure that we resolve the situation as quickly as possible.
In the meantime, please let me know if there are any immediate actions we can take to address your needs or if there’s any additional information you require. Your health and satisfaction are of the utmost importance to us, and we want to rectify this situation as soon as possible.
Once again, I apologize for the inconvenience and assure you that we are working diligently to resolve the issue.
Thank you for your patience and understanding.
Regards
Marara Customer Experience team