ML
Mpfuleni L

1 reviews | Active since Jul 2016

06 Jun 2023, 05:36

In competent Marara Courier Pharmacy @Gems

Since March I’ve been struggling with Marara courier pharmacy @ Gems with my sister’s chronic medication.It’s either medication is taken to our doctor’s rooms without our consent,or our address is changed and or medication is not delivered at all.I’m talking chronic medication here.I’ve logged complaints with almost 3 Supervisors-Johanna,Mapule and Josephine and nothing seems to come right.In the mist of everything one will be told you have to wait for us(Marara courier pharmacy) to Tracy your package 📦 so we can deliver it.This as if it your fault that they are ***********.During this they dont even care what happens to the person that is suppose to wait without chronic medication.The danger in doing this doesn’t seem to bother them at all.Every month I have to call them and check if the medications to be delivered is correct and if it is even going going to be delivered.Every month it’s issued every issue.Then you get disrespectful agents like Antonnite at Marara who willv tell you they will call you back just to get rid of you .The next you call again for the 4th for the same issue Antonette has the audacity to tell me she didn’t call me because other people were busy calling ,just imagine having to deal with people like the Marara staff every month ,I constantly have to beg for service at Marara the service that I’m paying for.My sister my suffer a stroke due to not getting her hypertension treatment and Marara Pharmacy doesn’t give a dam about it.I wish I never had to deal with such heartless people in my life .I wonder how many people’s lives are subjected to such horrific service where their live are constantly put in danger by Marara courier Pharmacy.They are a bunch of irresponsible service providers.I called them on 2nd ,3rd and 5th June 2023 for the same query but I still my sister hasn’t received her hypertension treatment.DISGUSTING!!!!!!!

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Replies (1)
Marara Pharmacy
Marara Pharmacy's reply24 Jul 2023, 13:48
Official
 Dear Mpfuleni L I hope this message finds you well.  This shall be investigated and detailed feedback shall be provided to you.  We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service.  To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation. 

Regards, Marara Customer Experience team