IE
Izak E
1 reviews | Active since May 2024
17 Aug 2026, 10:33
I'm sure they are trying their best
I'm sure they are trying their best. The people on whatsapp are trying their best to help. On the pharmacy side is where my problems are. For some reason tgey have trouble getting my medication dispensed on time. As a liver transplant patiënt and diabetic, I cannot afford to go without medication. They can really improve in that department. They should take note of the medication needed and make sure they get stock on time. As so not to put the patiënt's live in danger.
Helpful (0)
Replies (1)0
Replies (1)
Marara Pharmacy's replyOfficial
17 Aug 2026, 11:11Dear Izak E
Thank you for taking the time to share your feedback with us.
We appreciate your kind words about our WhatsApp team's efforts and commitment to assisting our patients with solving their queries.
We are truly sorry to hear about the difficulties you've experienced with receiving your medication on time. We understand how essential uninterrupted medication is, especially for patients managing complex health conditions like yourself.
Please be assured that patient safety and quality care remain among our highest priorities. We value your feedback and will use it to review and improve our dispensing and stock-planning processes, with the aim of better supporting our patients’ needs and reducing delays in medication delivery.
Thank you for bringing this matter to our attention and helping us improve our service. We look forward to assisting you again in future.
Best regards,
Marara Customer Experience Team
Thank you for taking the time to share your feedback with us.
We appreciate your kind words about our WhatsApp team's efforts and commitment to assisting our patients with solving their queries.
We are truly sorry to hear about the difficulties you've experienced with receiving your medication on time. We understand how essential uninterrupted medication is, especially for patients managing complex health conditions like yourself.
Please be assured that patient safety and quality care remain among our highest priorities. We value your feedback and will use it to review and improve our dispensing and stock-planning processes, with the aim of better supporting our patients’ needs and reducing delays in medication delivery.
Thank you for bringing this matter to our attention and helping us improve our service. We look forward to assisting you again in future.
Best regards,
Marara Customer Experience Team
Marara Pharmacy's reply17 Aug 2026, 11:11
Official
Dear Izak E
Thank you for taking the time to share your feedback with us.
We appreciate your kind words about our WhatsApp team's efforts and commitment to assisting our patients with solving their queries.
We are truly sorry to hear about the difficulties you've experienced with receiving your medication on time. We understand how essential uninterrupted medication is, especially for patients managing complex health conditions like yourself.
Please be assured that patient safety and quality care remain among our highest priorities. We value your feedback and will use it to review and improve our dispensing and stock-planning processes, with the aim of better supporting our patients’ needs and reducing delays in medication delivery.
Thank you for bringing this matter to our attention and helping us improve our service. We look forward to assisting you again in future.
Best regards,
Marara Customer Experience Team
Thank you for taking the time to share your feedback with us.
We appreciate your kind words about our WhatsApp team's efforts and commitment to assisting our patients with solving their queries.
We are truly sorry to hear about the difficulties you've experienced with receiving your medication on time. We understand how essential uninterrupted medication is, especially for patients managing complex health conditions like yourself.
Please be assured that patient safety and quality care remain among our highest priorities. We value your feedback and will use it to review and improve our dispensing and stock-planning processes, with the aim of better supporting our patients’ needs and reducing delays in medication delivery.
Thank you for bringing this matter to our attention and helping us improve our service. We look forward to assisting you again in future.
Best regards,
Marara Customer Experience Team