NN
Noluthando N
1 reviews | Active since Jun 2020
05 Sept 2023, 14:28
Im on chronic medica...
Im on chronic medication We usually send them new scripts for us to receive our chronic medication The first time they never send my medication, i was without medication for almost 2months Their response was they never received my address, had to call them using my airtime They send it for one month Then again im out of medicaion for the second, its been 2 consecutive months When i call them they say its a system error What about my health, 2 months without any medication These people are getting paid to do the job its not like we asking a favour from them They seem not to care about us gems patients
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Marara Pharmacy's replyOfficial
21 Sept 2023, 10:41Dear Noluthando N I hope this message finds you well. I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the service you recently experienced. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused. We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service. To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation. Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation. Regards, Marara Customer Experience team.
Marara Pharmacy's reply21 Sept 2023, 10:41
Official
Dear Noluthando N I hope this message finds you well. I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the service you recently experienced. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused. We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service. To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation. Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation. Regards, Marara Customer Experience team.