MM
Mahlatse M
1 reviews | Active since Dec 2015
14 Jul 2025, 14:55
I hate Marara pharmacy
How did Bonitas award you the contract to deliver chronic meds???
Last moni had to fight to get my medicine Today iv been defaulting since the 11th upto today yet you already claimed with the Pharmacy on the 6th already
If i develop any further complications with my condition due to your incompetence believe me!
Helpful (0)
Replies (4)0
Replies (4)
Marara Pharmacy's replyOfficial
15 Jul 2025, 16:25Dear Mahlatse M,
Thank you for reaching out and sharing your concerns. I sincerely apologize for the distress and inconvenience you have experienced regarding the delivery of your chronic medication.
We understand how critical it is for you to receive your medication on time, and I’m very sorry to hear about the difficulties you’ve encountered, including the delays and discrepancies in billing.
Please be assured that your case is being taken very seriously. We are currently investigating the delay in your medication delivery and the billing issue you mentioned. Our priority is to resolve this as quickly as possible to prevent any further impact on your health.
Once again, I apologize for the frustration this has caused and appreciate your patience as we work to make this right.
Regards
Marara Customer Experience Team
Thank you for reaching out and sharing your concerns. I sincerely apologize for the distress and inconvenience you have experienced regarding the delivery of your chronic medication.
We understand how critical it is for you to receive your medication on time, and I’m very sorry to hear about the difficulties you’ve encountered, including the delays and discrepancies in billing.
Please be assured that your case is being taken very seriously. We are currently investigating the delay in your medication delivery and the billing issue you mentioned. Our priority is to resolve this as quickly as possible to prevent any further impact on your health.
Once again, I apologize for the frustration this has caused and appreciate your patience as we work to make this right.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply15 Jul 2025, 16:25
Official
Dear Mahlatse M,
Thank you for reaching out and sharing your concerns. I sincerely apologize for the distress and inconvenience you have experienced regarding the delivery of your chronic medication.
We understand how critical it is for you to receive your medication on time, and I’m very sorry to hear about the difficulties you’ve encountered, including the delays and discrepancies in billing.
Please be assured that your case is being taken very seriously. We are currently investigating the delay in your medication delivery and the billing issue you mentioned. Our priority is to resolve this as quickly as possible to prevent any further impact on your health.
Once again, I apologize for the frustration this has caused and appreciate your patience as we work to make this right.
Regards
Marara Customer Experience Team
Thank you for reaching out and sharing your concerns. I sincerely apologize for the distress and inconvenience you have experienced regarding the delivery of your chronic medication.
We understand how critical it is for you to receive your medication on time, and I’m very sorry to hear about the difficulties you’ve encountered, including the delays and discrepancies in billing.
Please be assured that your case is being taken very seriously. We are currently investigating the delay in your medication delivery and the billing issue you mentioned. Our priority is to resolve this as quickly as possible to prevent any further impact on your health.
Once again, I apologize for the frustration this has caused and appreciate your patience as we work to make this right.
Regards
Marara Customer Experience Team
MM
Mahlatse M's updateReviewer Update
17 Jul 2025, 14:37IT IS DAY 7! I STILL DONT HAVE MY MEDICATION I AM STILL DEFAULTING! What THE HELL IS WRONG WITH YOU???? I THINK WE NEED TO BOYCOTT YOU!
MM
Mahlatse M's update17 Jul 2025, 14:37
Reviewer Update
IT IS DAY 7! I STILL DONT HAVE MY MEDICATION I AM STILL DEFAULTING! What THE HELL IS WRONG WITH YOU???? I THINK WE NEED TO BOYCOTT YOU!
MM
Mahlatse M's updateReviewer Update
17 Jul 2025, 14:38I REALLY HATE THIS PHARMACY! ALL OF YOU ARE ****S WITH FALSE PROMISES HOW ON EARTH DO YOU DO THIS TO PATIENTS?????
MM
Mahlatse M's update17 Jul 2025, 14:38
Reviewer Update
I REALLY HATE THIS PHARMACY! ALL OF YOU ARE ****S WITH FALSE PROMISES HOW ON EARTH DO YOU DO THIS TO PATIENTS?????
Marara Pharmacy's replyOfficial
22 Jul 2025, 12:10Dear Mahlatse M,
Thank you for reaching out and sharing your concerns.
According to our records, your medication was delivered to an alternative address that you provided on the 17 July 2025, as you were not available at the delivery address listed in our system.
This has also been confirmed by the driver.
Regards
Marara Customer Experience Team
Thank you for reaching out and sharing your concerns.
According to our records, your medication was delivered to an alternative address that you provided on the 17 July 2025, as you were not available at the delivery address listed in our system.
This has also been confirmed by the driver.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply22 Jul 2025, 12:10
Official
Dear Mahlatse M,
Thank you for reaching out and sharing your concerns.
According to our records, your medication was delivered to an alternative address that you provided on the 17 July 2025, as you were not available at the delivery address listed in our system.
This has also been confirmed by the driver.
Regards
Marara Customer Experience Team
Thank you for reaching out and sharing your concerns.
According to our records, your medication was delivered to an alternative address that you provided on the 17 July 2025, as you were not available at the delivery address listed in our system.
This has also been confirmed by the driver.
Regards
Marara Customer Experience Team